Golf Shop Lead: Training & Guest Experience

Trump Miami Resort Management LLC; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Trump National Doral Miami is seeking an experienced retail supervisor to support, train, and develop all retail staff across outlets, ensuring adherence to service standards and cash handling procedures.

The role emphasizes maintaining appealing merchandising, assisting guests with purchases, and supervising associates according to hotel policies; flexibility with schedules is required in a cyclical hospitality environment.

Qualifications

• High School graduate or equivalent required.
• Previous cash handling experience required.
• Previous work experience should include working in a high-volume environment.

Responsibilities

• Supporting, training, and developing all retail staff according to Trump National Doral Miami policies, service standards and guidelines.
• Ensure team maintains customer service standards in all retail outlets.
• Assists guests with purchases of merchandise including; cash handling, refunds, exchanges, room charges, employee discounts, promotions, credit card purchases, daily shift deposits.
• Assists with interviewing, training and supervising associates according to Trump National Doral Miami policies and guidelines.
• Assists managing records and other administrative functions of the department. Ensures the verification and inspection of incoming products.
• Ensures the cleanliness, maintenance and appealing merchandising of the retail shop.
• Assists in all shop inventories.

Skills

Cash handling

Customer service

Supervising people

Math calculations

Computer/phone usage

Education

High School diploma or equivalent

Job description

Trump National Doral Miami is seeking an experienced retail supervisor to support, train, and develop all retail staff across outlets, ensuring adherence to service standards and cash handling procedures.

The role emphasizes maintaining appealing merchandising, assisting guests with purchases, and supervising associates according to hotel policies; flexibility with schedules is required in a cyclical hospitality environment.