Golf Shop & Guest Services Associate

Renaissance-Club; Riverside (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Southworth is seeking a friendly Golf Shop Attendant to deliver exceptional service to our members and guests at a prestigious country club. You will greet customers, help them select clubs, apparel, and accessories, and process purchases at the POS with accuracy.

You will keep the shop organized, share information about tee times and events, handle phone inquiries, and assist with inventory and club rentals as needed.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience, preferably in a golf shop or related field.
• Strong knowledge of golf equipment, apparel and accessories.
• Familiarity with POS systems and basic cash handling.
• Excellent interpersonal and communication skills.
• Organizational skills with attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and welcome customers with a warm and professional demeanor.
• Assist customers in selecting golf merchandise, including clubs, apparel, accessories, and equipment.
• Process transactions accurately and efficiently using the point-of-sale (POS) system.
• Maintain the cleanliness and organization of the golf shop, ensuring merchandise displays are visually appealing and well-stocked.
• Provide information about the club's golf services, tee times, and upcoming events.
• Answer phone inquiries, schedule tee times, and manage reservations.
• Coordinate and manage golf club rentals for customers.
• Assist in managing inventory levels by conducting regular stock checks and replenishing items as needed.
• Collaborate with the golf events team to support the coordination of tournaments and outings.
• Stay informed about the latest golf equipment, fashion trends, and industry developments.
• Uphold and promote the club's policies, rules, and regulations among members and guests.
• Handle customer inquiries, concerns, and feedback in a professional and courteous manner.

Skills

Retail experience

Golf knowledge

POS systems

Customer service

Communication skills

Education

High school diploma

Tools

POS software

Job description

Southworth is seeking a friendly Golf Shop Attendant to deliver exceptional service to our members and guests at a prestigious country club. You will greet customers, help them select clubs, apparel, and accessories, and process purchases at the POS with accuracy.

You will keep the shop organized, share information about tee times and events, handle phone inquiries, and assist with inventory and club rentals as needed.