Golf Shop Coordinator (Part-Time)

pgatour; San Antonio (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

PGA TOUR at TPC San Antonio is seeking a Golf Shop Associate to assist Members and Guests with their golfing needs and merchandise purchases. You will greet guests, answer calls, manage reservations and operate the POS system with accuracy and courtesy.

Join a team focused on delivering exceptional guest experiences, maintaining shop standards, and effectively communicating across departments in a luxury resort setting.

Qualifications

• High school education or equivalent education.
• Basic knowledge of general business practices and retail procedures as would be acquired through one to two years of similar experience.
• Previous customer experience required.

Responsibilities

• Assist PGA TOUR players, Members and Guests with their golfing needs to ensure a smooth and enjoyable experience.
• Greet and welcome Members and Guests in a professional and courteous manner.
• Communicate clearly and professionally with Members, Guests, and fellow staff Members.
• Answer questions and provide assistance and information to Members & Guests.
• Answer telephones to schedule starting times and manage reservations, updating the online system as needed.
• Operate the point of sale system, handle cash/credit transactions and process purchases.
• Assist with daily shop upkeep, inventory, displays and adherence to standards.
• Communicate up-to-date information across areas of the golf course via radio as required.

Skills

Retail sales experience

Customer service experience

Communication skills

POS system experience

Education

High school diploma or equivalent

Tools

Point of Sale system

Job description

Located in the heart of the Texas Hill Country, TPC San Antonio is a private resort, accessible exclusively to Members, their guests and guests of the adjoining JW Marriott San Antonio Hill Country Resort & Spa. TPC San Antonio provides our Members and Resort guests the avenue to enjoy 36-holes of championship golf, along with a host of resort benefits, from fine dining to luxury spa treatments to hours at the on-site Riverbluff Water Experience. TPC San Antonio opened in January 2010 with two 18-hole championship golf courses designed by two of golf's most innovative architects: Pete Dye and Greg Norman. Both courses have played host to TOUR events with The Oaks course serving as the host venue of the PGA TOUR's Valero Texas Open since 2010.

Tee up your career as a part of our team with the TPC Network!

QUALIFICATIONS

• High school education or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through one to two years of similar experience
• Previous customer experience required

RESPONSIBILITIES/DUTIES

• Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
• Greet and welcome Members and Guests in a professional and courteous manner
• Communicate clearly and professionally with Members, Guests, and fellow staff Members
• Answer questions and provide assistance and information to Members & Guests
• Answer telephones to schedule future starting times and communicate information in a pleasant and professional manner. This may include:
  • Accurately record time and date of reservation in the online reservation system
  • Make corrections and update online reservation system as appropriate when reservations have been filled or canceled
  • Email and telephone members/guests to verify advance reservations
  • Advises guests of any abnormal golf course conditions (overseeding, aerification etc.)
  • Communicate with local hotels/resorts concerning golf course profile (conditions)
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handles and count cash, make accurate change, record credit cards, gift certificates and Member charges described by standard operating procedures
• Collect green fees, car fees, and other incomes
• Assist with physical inventories as required
• Assist with the daily cleaning of the golf shop to ensure continued cleanliness and appearance of the Golf Shop, storage areas, and merchandise displays
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques. Anticipate the needs of Members and Guests and offer appropriate merchandise alternatives
• Assist with all closing procedures for the Golf Shop
• Communicate up to date information accurately and effectively using radio communications to all areas of the golf course (i.e. Caddie master, outside operations, maintenance, etc.)
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus. An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job. This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position

Work Schedule Expectations

This position requires shifts as necessary based on business levels

Supervisory Responsibility

This position has no direct supervisory responsibilities