Golf: Shop Attendant

Madden's on Gull Lake; Brainerd (MN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking enthusiastic Golf Shop Attendants for the upcoming summer season. This role involves providing exceptional customer service, assisting guests with their golf needs, and promoting various club activities. Ideal candidates will possess strong communication skills and a friendly demeanor, ensuring every guest feels valued and welcomed. Join a vibrant team in a beautiful resort setting, where you can enjoy the great outdoors and be part of a community that values hospitality and excellence. If you have a passion for golf and enjoy working in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Excellent communication and decision-making skills are essential.
• Ability to maintain relationships with guests and work independently.

Responsibilities

• Assist guests with their needs and ensure a positive experience.
• Handle tee times, merchandise sales, and promote club activities.

Skills

Excellent listening skills

Communication skills

Decision-making skills

Ability to work independently

Relationship building

Education

High school diploma/GED

1 Year of golf work experience

Job description

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Join to apply for the Golf: Shop Attendant role at Madden's on Gull Lake

Madden's is an award-winning resort, located on more than 1,000 acres, that anticipates the wishes and desires of vacationers and offers them fantastic golf, upscale dining, lakeside spa, tennis, activity programs for children, biking, shopping, and art gallery with painting classes and almost every kind of on-the-water recreation possible in Minnesota, including fishing. Madden’s has distinguished itself by an emphasis on gracious hospitality, quality, and diversity. Our philosophy is simply to provide the best that Minnesota has to offer. Madden’s is currently seeking Golf Shop Attendants for our Summer 2025 season.

• Serve all guests with a “Can Do Attitude”.
• Put a smile on your face and in your voice – Let the guest see and hear how glad and prepared you are to help them. This creates a positive first impression of you and our capabilities to meet their needs.
• Ask, “How Can I Help You?” – Communicate your willingness to help them.
• Understand the customer’s request – Your job is to listen to the guest’s situation and find out what they want you to do for them.
• Describe how you CAN help – There isn’t anything worse than hearing someone say, “I can’t do that…. it’s not my job!” There is always some action you can take to help them.
• Say, “Thank You.” – Final impressions are just as important as first impressions. Strive to leave the guest feeling appreciated and pleased they chose to do business with you.
• Reconfirm tee times daily - use the script in the SOP.
• When guests are shopping you should be out on the floor assisting with their needs, folding clothing, etc.
• Ensure guest check-in and fee collection is in coordination with the starter.
• Assist in the receipt, display, inventory, control, promotion and sales of merchandise.
• Be informed on and promote all club activities and services.
• Assist golf professionals with tournaments and outings.
• Conduct oneself in a professional manner and always maintain a professional image.
• Publicity and promotion on Madden’s Resort knowledgeable in all resort activities and promoting all of it’s facilities.
• Uphold customer service standards
• Regular and reliable attendance.
  
  

Skills And Abilities

• Excellent listening, speaking, and communication skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with guests and members is crucial.
  
  

Education/Experience

High school diploma/GED preferred. 1 Year of golf work experience preferred.

Supervisory Responsibilities

This position does not require any supervisory responsibilities.

Work Environment

Work is performed inside our golf shops.

Physical Demands

Primarily walking or standing for prolonged periods of time. occasionally required to stoop, kneel, bend, crouch and lift golf bags sometimes repeatedly.

Expected Hours Of Work

Variable work schedule with weekends included.

Travel

Less than 10% travel required.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  General Business, Management, and Business Development

• Industries

  Hospitality

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