Golf | Retail Sales Agent | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Amelia Island Resort & Spa seeks a friendly golf shop associate to manage day-to-day operations of the retail shop, handle payments, and assist guests with golf reservations. You will ensure neat presentation, accurate transactions, and high service standards in a resort setting on Amelia Island.

Ideal candidates have cash handling and strong customer-service skills, with ability to maintain shop cleanliness and support merchandise stocking while guiding guests to resort amenities.

Qualifications

• Must have cash handling experience.
• Exceptional customer service and sales skills.
• Familiarity with POS systems and golf retail processes.

Responsibilities

• Handle money with accuracy, including opening/closing the shop.
• Assist with booking Tee Times and Golf Reservations for guests.
• Restock merchandise and keep shop clean and organized daily.
• Meet Moments of Service standards: greet customers promptly with a smile.
• Ensure complete customer satisfaction and achieve shop goals.

Skills

Cash handling

Customer service

Sales ability

POS system

Merchandise stocking

Hospitality focus

Tools

P.O.S. system

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world‑class golf, dining, family-friendly activities and a full‑service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview

The position is responsible for the day to day operations of the Golf retail shop. The handling of guests and customer sales as well as the restocking of merchandise and cleanliness of the retail shop.

Responsibilities

• Responsible for the handling of money, i.e., the opening of closing of the shop.
• Will assist with booking Tee Times and Golf Reservations for Guests.
• Knowledge of P.O.S. system, shipping, transfer forms and hard checks.
• Must meet ALL Moments of Service standards, i.e., greeting customers within 10 feet of guests, greet with a smile and a sincere welcoming, etc.
• Ensure complete customer satisfaction, as well as, meeting all company and personal goals for the retail shop.
• All merchandise delivered should be unpacked, folded or hung accordingly to quality standards an placed in the appropriate location by the beginning of next day.
• All emptied boxes of merchandise should be broken down and taken to the trash on daily basis.
• Maintaining a clean , neat and dust free shop and work area on a daily basis.
• All restrooms and trashcans, both inside and outside of retail shop, should be cleaned and emptied on daily basis.
• Responsible for weekly requests of cleaning or office supplies for the shop and any needed merchandise.
• Knowledge of property, i.e. locations of restaurants, pool, etc. Also, knowing the daily activates for guests and their children.

Qualifications

• Must be able to move up to 25 lbs., occasionally extend arms and hands. seize, grasp, and turn objects with hands.
• Must be able to stand for long periods of time, have exceptional customer service skills and sales ability.
• Must have cash handling experience.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.