Golf Pro Shop Guest Services Specialist

Grand Traverse Resort; Michigan; Hybrid; USD 23,000 - 32,000; Full time

Job summary

Clear Destination Inc. is seeking a front desk/retail associate for the golf pro shop. You will check in golfers, answer phones and handle tee time reservations using EZ Links, while also assisting guests with pro shop retail items.

The role requires friendly customer service, cashier experience, and basic computer skills. You will interact with maintenance, starters, and guest services to ensure smooth operations in a fast-paced environment.

Qualifications

• Previous knowledge of golf course operations and etiquette preferred.
• Customer service, and cashier experience helpful.
• Good knowledge and experience using computer.
• Prior experience with Microsoft Excel is helpful.

Responsibilities

• Greet golfers and other guests as they enter the Pro Shop.
• Project a pleasant attitude to all guests, members and fellow performers.
• Use computer to check-in golfers on the electronic tee sheet (EZ Links).
• Check-in golfers and other guests at the register using Point of Sale software (Abacus 21).
• Be familiar with the Pro Shop retail items and help guests on the Sales floor.
• Handle cash, credit cards, room charges, gift certificates and member charges.
• Promote other areas of the Resort including Spa, Retail, Rooms, F&B, etc.
• Communicate with Maintenance daily on conditions and golf car restrictions.
• Communicate with Starters and Player Assistants on tee sheet additions.
• Polietly answer phones within three rings.
• Properly book tee times on EZ Links.
• Keep the Pro Shop clean and in order.
• Complete all assignments requested by Supervisor.
• Follow grooming and dress standards per Employee Handbook.
• Maintain open communication with Supervisor and complete End-of-Day reports.
• Understand and abide by environmental practices of the Resort.
• Any other duties deemed appropriate by the Director of Golf Operations.

Skills

Customer service

Cashier experience

Microsoft Excel

Communication skills

Computer literacy

Tools

Abacus 21

EZ Links

Job description

Clear Destination Inc. is seeking a front desk/retail associate for the golf pro shop. You will check in golfers, answer phones and handle tee time reservations using EZ Links, while also assisting guests with pro shop retail items.

The role requires friendly customer service, cashier experience, and basic computer skills. You will interact with maintenance, starters, and guest services to ensure smooth operations in a fast-paced environment.