Golf Guest Experience Ambassador

Grand Casino Hinckley; Hinckley (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Grand National Golf Course in Hinckley, MN is seeking a friendly front-of-house associate to deliver exceptional guest service at the clubhouse, assist with reservations and check-in, and help keep the retail area well stocked and organized.

You will coordinate with other departments to ensure seamless play, describe golf packages and services clearly, and uphold health and safety standards while providing a welcoming environment for Guests.

Qualifications

• One year experience in hospitality or golf preferred.
• Excellent guest service and communication skills.
• Must secure license from Gaming Regulatory Authority.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Reception, retail, and Guest restroom area of the clubhouse.
• Assist Guests with reservations and check-in process in a courteous and polite manner.
• Assist with maintaining a fully stocked retail inventory to ensure a high level of Guest service.
• Works with the other departments to ensure a high level of Guest service.
• Provide accurate and detailed descriptions of golf packages, services, facility features, casino information and hours of operation.
• Maintain a clean, sanitary, safe, fully stocked, and well-organized beverage cart in full accordance with state health and safety regulations.
• Assists with ensuring all delays are rectified and scheduled tee times are on track.
• Responsible for staging, washing, and stocking all Grand National Golf carts for Guest use.
• Responsible for driving range operations, which includes stocking of range ball buckets, washing balls, setting up and taking down of range and overall cleanliness of the area.
• Responsible for meeting and greeting Guests and monitoring play in accordance with standard playtime allowances.
• Communicate to management all occurrences, problems or issues involving staff or Guests in the clubhouse or golf course that require attention.

Skills

Guest service

Communication

Teamwork

Customer focus

Job description

Grand National Golf Course in Hinckley, MN is seeking a friendly front-of-house associate to deliver exceptional guest service at the clubhouse, assist with reservations and check-in, and help keep the retail area well stocked and organized.

You will coordinate with other departments to ensure seamless play, describe golf packages and services clearly, and uphold health and safety standards while providing a welcoming environment for Guests.