Golf Ambassador / Outside Services

Grand Casino Hinckley; Hinckley (MN); On-site; USD 32,000 - 46,000; Full time

Job summary

Grand National Golf Course in Hinckley, MN is seeking a friendly front-of-house associate to deliver exceptional guest service at the clubhouse, assist with reservations and check-in, and help keep the retail area well stocked and organized.

You will coordinate with other departments to ensure seamless play, describe golf packages and services clearly, and uphold health and safety standards while providing a welcoming environment for Guests.

Qualifications

• One year experience in hospitality or golf preferred.
• Excellent guest service and communication skills.
• Must secure license from Gaming Regulatory Authority.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Responsibilities

• Reception, retail, and Guest restroom area of the clubhouse.
• Assist Guests with reservations and check-in process in a courteous and polite manner.
• Assist with maintaining a fully stocked retail inventory to ensure a high level of Guest service.
• Works with the other departments to ensure a high level of Guest service.
• Provide accurate and detailed descriptions of golf packages, services, facility features, casino information and hours of operation.
• Maintain a clean, sanitary, safe, fully stocked, and well-organized beverage cart in full accordance with state health and safety regulations.
• Assists with ensuring all delays are rectified and scheduled tee times are on track.
• Responsible for staging, washing, and stocking all Grand National Golf carts for Guest use.
• Responsible for driving range operations, which includes stocking of range ball buckets, washing balls, setting up and taking down of range and overall cleanliness of the area.
• Responsible for meeting and greeting Guests and monitoring play in accordance with standard playtime allowances.
• Communicate to management all occurrences, problems or issues involving staff or Guests in the clubhouse or golf course that require attention.

Skills

Guest service

Communication

Teamwork

Customer focus

Job description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

SUMMARY

Conduct day to day exceptional service to the outside operations of Grand National Golf Course.

MEETING PERFORMANCE EXPECTATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

• Responsible for the reception, retail, and Guest restroom area of the clubhouse.
• Assist Guests with reservations and check-in process in a courteous and polite manner.
• Assist with maintaining a fully stocked retail inventory to ensure a high level of Guest service is achieved.
• Works with the other departments to ensure a high level of Guest service.
• Provide accurate and detailed descriptions of golf packages, services, facility features, casino information and hours of operation.
• Maintain a clean, sanitary, safe, fully stocked, and well-organized beverage cart in full accordance with state health and safety regulations.
• Assists with ensuring all delays are rectified and scheduled tee times are on track.
• Responsible for staging, washing, and stocking all Grand National Golf carts for Guest use.
• Responsible for driving range operations, which includes stocking of range ball buckets, washing balls, setting up and taking down of range and overall cleanliness of the area.
• Responsible for meeting and greeting Guests and monitoring play in accordance with standard playtime allowances.
• Communicate to management all occurrences, problems or issues involving staff or Guests in the clubhouse or golf course that require attention.

LEADERSHIP FRAMEWORK:

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

EDUCATION and/or EXPERIENCE:

• One (1) year experience in hospitality or golf preferred.

SPECIAL QUALIFICATIONS:

• Must possess excellent Guest service and communication skills.
• Must be able to secure license from Gaming Regulatory Authority.
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

MATHEMATICAL SKILLS:

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.

REASONING ABILITY:

• Must be able to apply common sense understanding to a variety of situations, to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS:

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

WORK ENVIRONMENT

While performing the duties of this job, the associate is regularly exposed to:

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (public areas).

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

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Source: Hospitality Online