Golf Experience Manager

Five Iron Golf; New York (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

401(k)

Free meals while working

Job summary

A hospitality and entertainment company is looking for a passionate team leader in New York City. The role involves managing associates to ensure an exceptional guest experience, serving as an expert on golf simulator technology, and building community relationships. Ideal candidates will have strong leadership skills and exceptional communication abilities. Benefits include health insurance and free meals while working, with a competitive pay structure including base salary and potential commissions. Full-time commitment is required.

Qualifications

• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Positive attitude and ability to work in a fast-paced environment.

Responsibilities

• Manage associates to deliver exceptional guest experience.
• Acquire knowledge of products and services to confidently sell.
• Act as an expert on golf simulator technology.

Skills

Leadership

Communication

Time Management

Organizational Skills

Customer Service

Collaboration

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Responsibilities

• Manage with and through associates to deliver an exceptional guest experience by overseeing pre‑visit communications, onsite interactions, and post‑visit follow‑ups.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross‑sell across various offerings.
• Serve as the in‑house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one‑off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Handle essential administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness.
• Verify guests’ legal drinking age.
• Assist with closing duties as needed.

Required Qualifications

• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast‑paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Benefits (*applies only to full‑time employees)

• Health, Dental, and Vision insurance
• Short‑Term Disability
• Accident and Critical Illness Insurance
• 401(k)
• Meals while working are included for free

Pay: $50k base + potential commissions of up to $25k ($75k Expected Earnings)

Job Type: Exempt, Full Time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.