Golf Experience Lead

Five Iron Golf; Seattle (WA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

401(k)

Meals provided

Job summary

Five Iron Golf is looking for a Golf Experience Lead to guide our guests through a premier entertainment and golf-tech experience. You will lead the Golf Experience Team, ensuring top-tier guest engagement and satisfaction while showcasing our diverse offerings—from technology to leagues and dining.

Ideal candidates bring strong leadership, exceptional communication, and a passion for hospitality. You will manage events, supervise daily operations, and uphold health and safety standards in a

Qualifications

• Strong leadership and guest-service orientation.
• Excellent communication, time management and organizational skills.
• Willingness to lead by example and work in a fast-paced environment.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Lead the Golf Experience Team to guide guests through the Five Iron Golf experience and maximize satisfaction.
• Acquire in-depth knowledge of products, services, and culinary/beverage offerings to confidently upsell.
• Serve as in-house expert on golf simulator technology and connect guests to leagues, memberships, and events.
• Oversee leagues and tournaments across Fall, Winter, and Summer seasons.
• Foster community relationships and encourage repeat business through proactive engagement.
• Handle sales, inquiries, and post-visit follow-ups with accuracy and courtesy.
• Collaborate with teammates to achieve business goals and maintain safety standards.

Job description

Backed by Callaway Golf and Danny Meyer's Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Lead is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer.

Responsibilities Include, But Are Not Limited To, The Following

• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Handle essential administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Take pride and ownership of each Guest's enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed
• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Benefits (*applies only to full-time employees)

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Acident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Pay: $24.00 / Hour + Commissions (60k-65k expected total compensation)

Job Type: Non exempt, Full Time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.