Golf Experience Lead

Five Iron Golf Philadelphia LLC; Philadelphia (Philadelphia County); Presencial; USD 56.000 - 69.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical Illness

401(k)

Meals while working

Descripción de la vacante

Five Iron Golf Philadelphia LLC is seeking a Golf Experience Lead to guide our guest journey from pre-visit to post-visit, delivering an exceptional experience and driving engagement across our golf tech, leagues, food and beverage offerings.

You will lead the Golf Experience Team, train staff, manage sales and events, ensure safety and licensing compliance, and build community connections with evenings, weekends, and holidays availability.

Formación

• Experience leading hospitality or guest service teams.
• Ability to obtain licensing and certifications.
• Knowledge of hospitality service standards.

Responsabilidades

• Oversee guest experience from pre-visit to post-visit follow-ups.
• Acquire and maintain knowledge of all products and services, including tech, leagues, and food/beverage.
• Sell and cross-sell across offerings such as leagues, lessons, and memberships.
• Lead leagues and one-off tournaments throughout the year.
• Build relationships within the community and encourage repeat business.
• Handle sales transactions and customer service inquiries.
• Collaborate with team members to align efforts and achieve goals.
• Ensure guest enjoyment and safety; follow health regulations and verify drinking age.
• Assist with closing duties as needed.

Conocimientos

Leadership

Guest experience

Communication

Team collaboration

Sales & cross-selling

Time management

Organizational skills

Problem solving

Descripción del empleo

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Golf Experience Lead is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer.

Responsibilities include, but are not limited to, the following:

• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fittings.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Handle essential administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age
• Assist with closing duties as needed
• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Benefits (*applies only to full-time employees):

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Pay: $24.00 / Hour + Commissions (60k-65k expected total compensation)

Job Type: Non exempt, Full Time

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.