Golf Course Manager

Little Creek - Eagle Haven Golf Course; Virginia Beach (VA); In loco; USD 50.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Locker rooms with showers

Golf shop on site

PGA instruction, clinics, junior golf

Descrizione del lavoro

Little Creek - Eagle Haven Golf Course is seeking a capable supervisor to oversee the Pro Shop, driving range, and cart operations. You will ensure excellent customer service, manage payroll and procurement activities, and coordinate inventories while maintaining security and accurate financial records.

The role requires strong leadership, retail experience, and effective English communication. On-site work with access to golf facilities and PGA instruction programs is provided.

Competenze

• KSAs relate to managing a pro shop/retail facility.
• Experience in retail operations and merchandising.
• Excellent customer service to all patrons.
• Ability to communicate effectively in English, both verbally and in writing.
• Proven ability to supervise and train staff.

Mansioni

• Supervise day-to-day administration of a workforce including scheduling and staffing.
• Direct and manage the Pro Shop, Driving Range, and Cart Barn operations.
• Oversee sales, fitting, and customer mediation; resolve issues as they arise.
• Train employees on cash handling and POS procedures; ensure accurate daily receipts.
• Oversee inventory, pricing, and monthly reconciliations; maintain displays and stock.
• Coordinate procurement, budgeting, safety, and compliance across operations.

Conoscenze

Management procedures

Retail operations

Customer service

English communication

Leadership

Cash handling

Budgeting

Procurement

Strumenti

POS system

Accounting software

Descrizione del lavoro

Overview

Considered a hidden gem in Hampton Roads, Eagle Haven Golf Course offers terrific views and challenging play for golfer of every skill level. Located on Joint Expeditionary Base Little Creek, Eagle Haven is not far from downtown Norfolk or the oceanfront at Virginia Beach.

Eagle Haven's grounds are always meticulously maintained, providing all of our golfers with well-groomed fairways and greens, slight elevation and topography, and even a touch of water on 14 of the 18 holes. The clubhouse features Pub 19, locker rooms with showers, and a golf shop with a convenient selection of golf equipment and apparel. PGA golf instructors offer an assortment of lessons, clinics, and junior golf programs.

Experience Required

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)
• Must be able to obtain and maintain First Aid and CPR certificates.
• A valid State driver's license is required to operate motor vehicles

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and

KSAs.

A qualified candidate must possess:

Knowledge of management procedures and general business practices related to the management of a pro shop/retail facility.

Incumbent must possess a practical knowledge commercial, retail and a good knowledge of policies and procedures pertaining to operations including accounting, merchandising and patron control.

Basic knowledge of the rules and etiquette of the game of golf and golf tournament operations.

Must be experienced in providing exceptional customer service to all eligible patrons.

Must be skilled in the current techniques of operating a financial establishment including some experience with point-of-sale cash register equipment, basic computer knowledge and basic accounting and budgeting functions.

Must have the ability to communicate effectively in English, both verbally and in writing.

Education

This position does not have a positive education requirement.

Essential Responsibilities

SUPERVISORY WORK: 20% Provides day to day administrative and technical supervision of a workforce consisting of Non-Appropriated Funds (NAF) employees, including regular full-time, flexible, and seasonal. Ensures approved staffing levels are maintained to support programs and operations in a cost effective manner. Plans work to be accomplished. Sets priorities and establishes schedules for work completion. Distributes and balances work based upon priority, skill requirements, and level of difficulty. Discusses work in progress, answering questions from team members concerning procedures, directives, policy, etc., as well as technical questions. Responsible for training, supervising, scheduling and evaluating all employees, providing specific recommendations related to training needs within the branch. Participates in interviews and recommends selection for all new hires within the branch, initiates appropriate disciplinary action; hears and resolves complaints from employees. Assures equality in determining selection, assignment, training and promotion, discipline and incentive rewards to employees. Recommends awards or bonuses for supervisory and non-supervisory personnel and changes in position classification, subject to approval by higher level supervisors. Controls attendance and leave by ensuring adequate work force is available at all times to accomplish the mission. Routinely approves sick and annual leave. Actively supports and promotes all aspects the Equal Employment Opportunity (EEO) Program and affirmative action Plan as directed by applicable laws and regulations, and to communicate this support to subordinates, minority groups, and women. Ensures all laws and regulations concerning Merit System Principles and Prohibited Personnel Practices are adhered to.

PERSONAL WORK: Directs and supervises the overall management of the Pro Shop facility, Driving Range and Cart Barn to include promoting, organizing, scheduling and conducting golf tournaments, matches and special golf events. Operates and maintains the Golf Pro Shop facility by managing daily operations, supervising Pro Shop Clerks and cart and range personnel. Sells greens fees and assists patrons in the fitting and selection of golf equipment. Mediates customer problems or complaints and takes appropriate action. Forwards unsolvable problems with recommendations. This position requires performing in any capacity necessary for the successful operation of the activity. 20% Collects and issues cash funds to Sales Clerks. Trains new employees on cash handling and insuring the smooth flow of operations. Ensure all sales, fees and charges are correctly accounted for within the point of sale system. Verifies daily receipts and validates daily DAR. Maintains and enforces security for funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. 15% Performs a variety of tasks in inventory, and restocking merchandise. Conducts monthly inventory and sales reconciliations. Ensures merchandise inventory levels are properly maintained. Receives and records merchandise shipments, creates visual merchandise displays bimonthly and arranges fixtures in a neat and proper order. Assists with developing the annual inventory buying plan and creating methods to safeguard; funds, supplies, equipment and real property. Marks items with the proper selling price. Responsible for inventories conducted in accordance with applicable higher level regulatory guidelines. May select, order/procure and determine retail pricing merchandise. Maintain adequate stock assortments, eliminate slow selling items, and may add new items as presented. Maintains accountability for all NAF fund equipment, supplies, resale funds, and inventories in AOR. 15% Prepares and reviews procurement documents and reports; verifying or abstracting information contained in documents and reports; contacting Regional procurement office to obtain status of orders and expedite delivery; maintaining various procurement/purchasing files; resolving a variety of shipment, payment or other discrepancies. 5% Ensures all facilities and activities associated with program meet established fire, safety, security, and sanitation guidelines, correcting deficiencies through coordination with local agencies. Assists in planning and designing of construction and renovation projects. 5% Coordinates budget requirements, providing input to Supervisor for preparation of the annual operating budget. Justifies, budget requirements for personnel and supplies to Supervisor. Reviews monthly financial reports, compares to budget, and provides explanations to supervisor. Develops plans for over/under executed funds, end of year funds, grants, and future requirements. 10% Performs routine clerical tasks on a personal computer. Operates various common office equipment. Receive telephone calls, assist customers, compiles data and file routine documents. 10%