Pro Shop Supervisor

NOVA Parks; Sterling (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

NOVA Parks is seeking a Pro Shop Supervisor to assist with operations of the golf pro shop and clubhouse at Sterling, VA. The role includes opening/closing, inventory, cash handling, and staff supervision.

Applicants must be at least 21 years old due to alcohol service. The position requires excellent customer service, knowledge of golf operations, and ability to work flexible hours including weekends.

Join a team dedicated to safe, standards-compliant service and smooth event support.

Qualifications

• High school diploma and two years in customer service or golf course management.
• Must be at least 21 years old due to alcohol service.
• Experience supervising staff and volunteers.
• Ability to operate a cash register and POS system.
• Knowledge of inventory controls and retail operations.
• Comfort with handling deliveries and basic custodial tasks.

Responsibilities

• Supervise daily pro shop and clubhouse operations, including opening/closing.
• Oversee seasonal staff, scheduling and training.
• Manage inventory controls and supplies.
• Handle cash, banking deposits, and POS transactions.
• Provide customer service, greet visitors, and enforce rules.
• Assist with golf tournaments and special events.
• Maintain records and assist with public relations.

Skills

Customer service

Supervisory skills

Cash handling

Retail operations

Golf knowledge

Team coordination

Education

High school diploma

Tools

Point of Sale system

Cash register

Job description

The Pro Shop Supervisor is responsible for assisting with the operations and management of the golf pro shop and clubhouse. Due to the selling of alcohol, applicants must be at least 21 years of age.

Pay Rate: $17.00 per hour

Major Duties/Specific Tasks

• Supervise operations which may include opening and closing of facility, ordering and maintaining supplies, and cash handling and bank deposits.


• Supervise work of other seasonal employees and volunteers which may include scheduling and training.


• Assist with inventory controls.


• Ensure cleanliness of pro shop and clubhouse (inside and outside), including picking up ground trash, emptying trash cans, cleaning of restrooms, and performing manual labor and related duties as assigned.


• Ensure NOVA Parks safety, business standards, and other standards inherent to the particular operation are being followed.


• Assist with public relations and customer service by greeting visitors, handling inquiries, and providing information and assistance, and informing patrons of rules and regulations.


• Interpret NOVA Parks rules and regulations.


• Assist with golf tournaments and special events as needed.


• Prepare and maintain appropriate records.


• Operate and assist with the management of the golf course tee sheet and point of sale system.


• Attend and participate in staff meetings and in-service training.


• Report unsafe conditions to course management.


• Carry out additional duties as assigned by course management.

Minimum Qualifications

• Must be minimum age of 21 (Virginia Department of Alcoholic Beverage Control requirement).


• High school diploma and two years of progressively responsible experience in customer service, golf course management or equivalent combination of education, training and experience.


• Must have certification or be able to obtain certification in the “Training for Intervention Program” (TIPS) for serving alcoholic beverages.


• Working knowledge of and experience in the game of golf and operation of facility.


• Knowledge and experience in the operation of a retail merchandise facility.


• Working knowledge of NOVA Parks standards and ability to adhere to standards.


• Demonstrated supervisory skills.


• Ability to deal effectively with the public.


• Ability to be flexible in meeting a variety of demands and conditions.


• Ability to operate a cash register.


• Working knowledge of computers.


• Strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions.


• Ability to perform a variety of duties including custodial tasks.


• Availability to work a variable work schedule, which may include early and late hours, and weekends and holidays.


• Possession of or ability to obtain necessary licenses or certifications.


• Required to purchase and wear standard uniform.