Golf Club Fitting Pro - Flexible Schedule & Trackman Tech

PGA TOUR Superstore; Grand Rapids (MI); On-site; USD 28,000 - 32,000; Full time

Job summary

PGA TOUR Superstore in Grand Rapids is seeking a Studio Fitting Specialist who will deliver world-class customer service and expert guidance on golf equipment. You will handle fittings, maintain a fully booked schedule, and support front-end operations with a focus on sales targets and customer satisfaction.

Responsibilities include executing fittings with Trackman and SAM Putt Lab, staying current on promotions, and communicating feedback to improve the shopping experience.

Qualifications

• Strong listening and interpersonal skills with good verbal and written communication.
• Basic computer skills with Microsoft Office.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent.
• 2+ years of club fitting and golf equipment sales experience preferred; experience with Trackman, SAM Putt Lab, and club building highly preferred.
• Must be able to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability including nights, weekends, and holidays.
• Strong self-accountability and proactive drive for results.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors. Build lasting relationships that keep the Customer coming back.
• Achieve KPIs, including meeting or exceeding sales targets, sales per hour, and high booking percentages to drive performance.
• Grow the business by attracting new clients, fostering long-term relationships, and keeping the schedule fully booked to maximize revenue.
• Maintain knowledge of Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty programs, discounts, promotions, coupons, etc.
• Assist in keeping the STUDIO area merchandise standards at a premiere visual level to drive sales and the Customer experience.
• Maintain a brand-agnostic approach during fittings, focusing on the best equipment for each customer.
• Ensure all STUDIO area equipment and supplies are maintained and operational.
• Maintain the STUDIO area in a clean, professional presentation at all times.
• Maintain in-depth product knowledge of golf clubs and explain features, benefits, and differences to Customers.
• Accurately enter custom club orders with precise specifications.
• Execute proper customer fittings using PGA TOUR Superstore trained techniques.
• Provide feedback to improve customer experience and operations.

Skills

Communication

Computer skills

Organization

Customer service

Education

High School Diploma or equivalent

Tools

Trackman

SAM Putt Lab

Club building

Microsoft Office

Job description

PGA TOUR Superstore in Grand Rapids is seeking a Studio Fitting Specialist who will deliver world-class customer service and expert guidance on golf equipment. You will handle fittings, maintain a fully booked schedule, and support front-end operations with a focus on sales targets and customer satisfaction.

Responsibilities include executing fittings with Trackman and SAM Putt Lab, staying current on promotions, and communicating feedback to improve the shopping experience.