Golf Attendant

Five Iron Golf; Cincinnati (OH); On-site; USD 20,664 - 30,307; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k)

Meals while working

Job summary

Five Iron Golf in Cincinnati, OH is seeking morning/afternoon Golf Attendants to deliver exceptional hospitality at our golf simulators and venues.

You will greet guests, explain data outputs, upsell offerings, operate POS, and keep the space clean and safe while complying with health regulations. Prior golf or hospitality experience is welcome; training is provided with tips.

Qualifications

• Golf, server, and/or hospitality experience encouraged but NOT required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Responsibilities

• Deliver exceptional service to guests at the bar and simulators.
• Actively check in with guests to ensure satisfaction and address concerns at the bar and simulators.
• Develop knowledge of golf simulators to guide gameplay and explain data outputs.
• Assist in organizing golf bag storage and equipment; perform basic simulator maintenance.
• Sell and cross-sell across offerings using product knowledge.
• Provide informative facility tours to guests.
• Follow service scripts including upselling and first drink prompts.
• Maintain knowledge of food and beverage offerings; present menus and recommend items.
• Use POS terminals to enter orders and process payments.
• Serve food and beverages promptly and courteously.
• Keep simulators and surrounding areas clean and guest-ready.
• Follow health and safety regulations and verify legal drinking age.

Skills

Verbal communication

Written communication

Teamwork

Positive attitude

Fast-paced

Hospitality

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking morning/afternoon Guest services specialists (we call that a “Golf Attendant”). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first‑name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.

Responsibilities Include, But Are Not Limited To, The Following

• Deliver exceptional service to guests, ensuring a fun and enjoyable experience
• Take pride in ensuring guests' enjoyment by actively checking in with guests at the bar and in assigned simulators during their visit to ensure satisfaction and promptly address any concerns
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
• Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Provide informative, engaging tours of the facility.
• Follow all Five Iron standards for guest engagement, including a first drink prompt, upselling, suggestive selling, and adhering to service scripts.
• Maintain extensive knowledge of our food and beverage offerings. Present menus, answer questions about menu items and alcohol offerings, make recommendations, and use upselling techniques
• Use point-of-sale terminals to enter orders and process payments accurately
• Serve food and beverages in a timely and courteous manner
• Ensure golf simulators, and surrounding areas are clean and guest‑ready
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications

• Golf, server, and/or hospitality experience encouraged but NOT required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and work with a team.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift up to 50 lbs.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Job Type: Non-Exempt, Part-Time Hourly

Tip Eligible

Pay: $15 / hr + tips

Hours: vary by week; emphasis on mornings and afternoons

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.