Golf Attendant

Five Iron Golf Baltimore LLC; Baltimore (MD); On-site; USD 17,908 - 23,419; Part time

Benefits offered by this job

Health, Dental, and Vision insurance

Short-Term Disability

Accident and Critical IllnessInsurance

401(k)

Meals while working

Job summary

Five Iron Golf Baltimore LLC is seeking morning/afternoon Golf Attendants to deliver friendly, hospitality-driven service in a fast-paced, welcoming venue. As a Golf Attendant you will guide guests through simulators, manage equipment, upsell offerings, and ensure a safe, enjoyable visit.

This part-time, non-exempt position pays $15 per hour plus tips and includes health and other benefits for eligible employees.

Qualifications

• Experience in golf, hospitality, or service preferred but not required.
• Upbeat energy and enthusiasm.
• Positive attitude.
• Ability to work in a fast-paced environment and with a team.
• Ability to stand, walk and bend for long periods.
• Ability to obtain proper licensing and certifications for the location.
• Proficient verbal and written communication skills.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide above-and-beyond service to Guests with a friendly face.
• Take ownership of the overall guest experience from check-in to check-out.
• Develop knowledge of golf simulators to guide guests in gameplay and data outputs.
• Assist in organizing golf bag storage and equipment; perform basic simulator maintenance.
• Acquire knowledge of products and services to confidently upsell offerings.
• Provide informative tours of the facility.
• Cultivate meaningful relationships with Guests.
• Check in with Guests to ensure satisfaction and address concerns.
• Follow health and safety regulations for food handling, alcohol service, and cleanliness.
• Verify guests' legal drinking age.

Skills

Hospitality mindset

Teamwork

Communication skills

Physical stamina

Lift up to 50 lbs

Licensing/certifications ready

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

We are seeking morning/afternoon Guest services specialists (we call that a “Golf Attendant”). Golf Attendants are dedicated to delivering exceptional service and genuine hospitality. Golf Attendants are people-oriented, get to know Guests on a first-name basis, and are able to develop a proficiency at using our equipment, including our golf simulators. Golf Attendants report directly to the GM of Performance.

Responsibilities include the following:

• Provide above-and-beyond service to Guests with a friendly face
• Take ownership of the overall guest experience from check-in to check-out
• Develop comprehensive knowledge of the golf simulators to guide guests in selecting appropriate gameplay, explain data outputs, and enhance their overall experience
• Assist in organizing golf bag storage, managing golf equipment, and performing basic simulator maintenance and troubleshooting
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, and memberships. Use this expertise to confidently sell and cross-sell across various offerings.
• Provide informative, engaging tours of the facility
• Cultivate meaningful relationships with Guests
• Take pride in ensuring guests' enjoyment by actively checking in with guests throughout their booking to ensure satisfaction and promptly address any concerns
• Follow all health and safety regulations regarding food handling, alcohol service, and cleanliness
• Verify guests' legal drinking age

Required Qualifications:

• Golf, server, and/or hospitality experience encouraged but NOT required
• Upbeat energy and enthusiasm
• Positive attitude
• Ability to work in a fast paced environment and work with a team
• Ability to stand, walk and bend for long periods of time
• Ability to obtain proper licensing and certifications for the location
• Proficient verbal and written communication skills.
• Ability to lift up to 50 lbs

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k)*
• Meals while working are included for free

Job Type: Non-Exempt, Part-Time Hourly

Tip Eligible

Pay: $15 / Hour + Tips

Hours: vary by week; emphasis on mornings and afternoons

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.