Golf Attendant

Thrive Wellness LLC; Columbus (OH); On-site; USD 25,000 - 28,000; Part time

Job summary

The Mulligan Club Attendant at Thrive Wellness LLC will staff Thrive Wellness's private indoor golf simulator amenity at The Michael, greeting members, managing bookings, and ensuring a hospitable, well-maintained space during shifts from 1:00 PM to 9:30 PM.

You will support opening/closing, uphold house rules, collect guest fees, and coordinate with Management. Evening and weekend availability is required; prior hospitality or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Customer service or hospitality experience preferred.
• Comfortable learning booking/access software and basic technology.
• Strong communication skills and ability to enforce rules with members.
• Available for afternoons/evenings/weekends as required.
• Physically able to stand and move lightweight equipment.

Responsibilities

• Confirm reservations and manage same-day booking issues through Trackman.
• Verify a signed Use Agreement & Liability Waiver on file before first-time access.
• Support the waitlist/fill process per policy.
• Execute opening and closing procedures for each shift.
• Reset and clean the hitting bay, putting green, and seating areas between sessions.
• Perform basic Trackman/equipment troubleshooting and escalate as needed.
• Maintain cleanliness, organization and stock in the facility.
• Greet members/guests, explain memberships, enforce house rules.
• Collect guest fees per membership tier.
• Monitor for equipment misuse; report safety concerns to Management.
• Support league play and private bookings.
• Monitor security across locations during downtime; respond to after-hours messages.
• Assist with general administrative tasks during non-peak periods.

Skills

Customer service

Hospitality

Communication skills

Rule enforcement

Education

High school diploma or equivalent

Bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred

Tools

Trackman

Booking/access software

Job description

Job Details

Job Location: GVX - Columbus, OH 43215

Position Type: Part Time

Pay: $18/hour with weekend differential

Hours: 24 hours/week

Schedule: Rotating schedule; evenings and weekends required.

Hours: 1:00PM-9:30PM

POSITION SUMMARY

The Mulligan Club Attendant is the on-the-ground presence for Thrive Wellness's private indoor golf simulator amenity at The Michael. This role keeps The Mulligan Club running smoothly during its required coverage window — greeting members and guests, managing bookings and access, protecting a facility with significant equipment value, and making sure every session reflects the hospitality standard residents expect from a Thrive amenity.

REPORTS TO: Director of Wellness

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Booking & Access Management

• Confirm reservations and manage same-day booking issues through Trackman.


• Verify a signed Use Agreement & Liability Waiver is on file before granting any first-time access.


• Support the waitlist/fill process for cancelled slots per the Operating Policy's priority order (Premier, Gold, Athletic Add-On, Open Booking).

Facility Operations

• Execute opening and closing procedures for each assigned shift.


• Reset and clean the hitting bay, putting green, and seating areas between sessions.


• Perform basic Trackman/equipment troubleshooting and elevate anything beyond basic fixes to Management immediately.


• Maintain cleanliness, organization and stock in the facility.

Member & Guest Experience

• Greet members and guests, confirm session details, and answer questions about membership tiers, rates, and league play.


• Enforce House Rules consistently and respectfully — session length, guest limits, food/beverage restrictions, and equipment-use guidelines.


• Collect applicable guest fees at time of session per membership tier.

Safety, Damage & Compliance

• Monitor for equipment misuse and intervene before damage occurs.


• Report any damage, safety concerns, or rule violations to Management immediately and in writing, per policy.


• Support league play and any scheduled tournaments or private bookings.

Cross-Location & Administrative Support

• Monitor security camera feeds for the other The Athletic Cos. locations (Quarry Trails, Harrison West and Italian Village) during downtime between Mulligan Club sessions, flagging unauthorized guest access or membership-sharing to Management.


• Respond to after-hours inbox messages from members and residents, routing anything needing escalation to the appropriate Team Member the next business day.


• Support general administrative work as assigned (data entry, filing, correspondence, and similar tasks) during non-peak periods of a shift.

Job Requirements

• High school diploma or equivalent.


• Customer service or hospitality experience preferred; golf or sports facility experience a plus but not required — training on Trackman and house procedures is provided.


• Comfortable learning booking/access software; general comfort with basic technology.


• Strong communication skills, including the ability to enforce rules with members and guests in a friendly, professional way.


• Available for the confirmed afternoon/evening schedule, including evenings and weekends, as a hard scheduling requirement.


• Physically able to stand for the duration of a shift and move lightweight equipment.

SKILLS, EDUCATION AND EXPERIENCE

• High school degree or equivalent required


• Bachelor’s degree in Community Management, Real Estate, Business Administration or a related field preferred.


• At least two (2) to four (4) years of related community management experience with multi-family/residential community and at least one (1) to two (2) years of experience leading a team is required.


• Experience with community management software systems and Microsoft Office® is preferred.


• CAM® or CAPS® preferred.

What Success Looks Like

• Every assigned shift opens and closes on schedule with a clean handoff for the next shift.


• Low equipment damage/incident rate relative to session volume.


• Positive member and guest feedback on the Mulligan Club experience.


• Smooth, well-run league play and event sessions.


• Accurate waiver-on-file and guest-fee compliance for every session.


• After-hours inbox messages are answered within the shift, with nothing left unanswered for the next business day.


• All policy violations across locations are caught and flagged for Management, keeping The Athletic Cos. experience fair and members-only for everyone.