Gold Coast JCB - Field Service Technician - Miami

JCB North America; Miami (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to join their dynamic team in Miami. This role involves diagnosing and repairing various types of heavy machinery and equipment while ensuring top-notch customer service. The ideal candidate will possess strong diagnostic skills, a commitment to safety, and the ability to communicate effectively with customers. If you're ready to grow your career with a supportive company that values your contributions, this is the perfect opportunity for you. Join a team that stands behind its products and is dedicated to excellence in service.

Qualifications

• 10+ years of experience as Service Technician in heavy machinery.
• Strong written and verbal communication skills required.

Responsibilities

• Diagnosing, repairing, and maintaining heavy machinery and equipment.
• Providing exceptional customer service and support.

Skills

Diagnostic Skills

Customer Service

Communication Skills

Technical Competence

Ability to Travel

Education

College degree in Diesel or Technical related field

Equivalent work experience

Tools

Microsoft Office

Job description

Gold Coast JCB - Field Service Technician - Miami

Miami, FL, USA Req #722

Thursday, March 13, 2025

Company Profile

Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to be the best service department in the area. We are looking for Technicians that want to grow their careers with a company that will support them and be proud of. Seeking a Mobile Construction Equipment Technician/Mechanic with strong diagnostic skills who can easily communicate with customers. Come grow with us. At JCB, we stand behind our products – and our name.

Position Purpose

Reporting to the Service Manager, the Service Field Technician is responsible for diagnosing, repairing and maintaining various types of heavy machinery, aerial equipment, generators, and other equipment for construction, industrial, agricultural and government applications. Always providing the best customer service possible by focusing on customer uptime, utilizing Gold Coast JCB unique abilities as JCB authorized dealer in the territory.

Major Tasks, Responsibilities & Key Accountabilities

• Drive to and from customer jobsites or facilities on a company service truck, to perform services on the field.
• Complete and turn in reports that capture all time and work completed, with clear notes.
• Provide diagnostic analysis, repair, or preventive maintenance for customer and company machines.
• Assist and work with other technicians on complicated jobs and when required.
• Ability to mentor, teach and advice other technicians.
• Complete in shop or on-site system audits and evaluations on machines.
• Assists with customers product clinics, field days, and related promotional events as needed.
• Review work orders for completeness and accuracy, for Service Manager to be able to close and process billing.
• Keep Service Department tools, equipment and company vehicles in good working and safe conditions.
• Practice and adhere to all safety policies and training.
• Maintain a clean and professional image according to JCB and Gold Coast JCB standards.
• Conduct business in alignment with company’s Mission, Vision, and Core Values.

Minimum Qualifications

• College degree in Diesel or Technical related field.
• Will consider equivalent work experience in lieu of educational qualifications.
• 10+ years of experience as Service Technician or similar position, in a heavy machinery, truck, or diesel engine industry, with proven track record.
• Strong written and verbal communications skills.
• Knowledge of heavy machinery, truck or diesel engine industries.
• Strong computer skills to perform diagnostics, complete and submit reports, etc.
• Ability to travel.

Preferred Qualifications

• Bilingual: English/Spanish
• Proficient in Microsoft Office software
• Comfortable in an in-person office environment
• Technical competence is a plus
• Must be customer service oriented, flexible, and have a high energy level
• Must have excellent follow-through skills
• Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
• Must be open to domestic and international travel
• Desire and proven ability to learn and grow

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Ability to stand and walk with frequent lifting, guiding and/or carrying of lightweight materials and equipment for up to 12 hours.
• Ability to twist upper body frequently, bend at waist, kneel, crouch and negotiate uneven surfaces.
• Able to lift up to 75 pounds. Use hands, arms and legs fully; grasp, manipulate and assemble small to large objects with the aid of forklifts or cranes as needed; see and hear well. Must be able to hear well with or without aid.
• Good hand eye coordination.
• Communicate by speech and hearing in person at a basic English and Spanish proficiency.

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.