Gold Coast JCB- Inside Sales Representative

JCB North America; Miami (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales Representative to join their dynamic team in Miami. This role is pivotal in driving sales and ensuring exceptional customer satisfaction by acting as the primary liaison between the company and its clients. You'll be responsible for handling sales inquiries, providing detailed product information, and maintaining strong relationships with customers. If you have a passion for sales and a customer-centric approach, this opportunity offers a chance to excel in a supportive environment with a focus on personal and professional growth. Join a company committed to excellence and innovation in the equipment sector.

Qualifications

• 2+ years of inside sales or parts/service sales experience in equipment industry.
• Strong customer service and communication skills are essential.

Responsibilities

• Drive sales and build relationships with customers in the industry.
• Handle inbound and outbound sales inquiries and close sales.
• Maintain accurate records of customer interactions in CRM.

Skills

Inside Sales Support

Customer Service Skills

Communication Skills

Multitasking

Problem-Solving Skills

Tools

CRM Software

MS Office Suite

Job description

Gold Coast JCB - Inside Sales Representative

Miami, FL, USA Req #720

Tuesday, January 21, 2025

Company Profile
Gold Coast JCB is the JCB dealer for southeast FL with a strong commitment to provide the best products and customer support in the market. We are investing in our workforce and offering a highly competitive compensation and benefit program, to ambitious candidates with the correct mindset to excel at their personal and professional level. Gold Coast JCB is an authorized dealer for JCB construction equipment including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, aerial equipment, among others.

Position Summary
Gold Coast JCB currently has an opening for an Inside Sales Representative to support our machine sales coverage. This position is responsible for providing exemplary customer satisfaction to assigned accounts through the sale and promotion of products and services offered by Gold Coast JCB. From our main office, the Inside Sales Representative will serve as the primary liaison between Gold Coast JCB and the customer.

Qualifications

• At least 2 years of inside sales support, and/or parts/service sales experience preferably in the equipment sales or rental industry.
• Proven experience in inside sales, preferably in the equipment industry.
• Strong customer service skills and a customer-centric approach.
• Excellent communication skills, both verbal and written.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using CRM software and MS Office Suite.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Play a key role in driving sales and building strong relationships with customers in the industry.
• Handle inbound and outbound sales inquiries, providing product information, and closing sales.
• Respond to inbound sales inquiries via phone and email.
• Make outbound calls to prospective and existing customers.
• Identify customer needs and recommend appropriate equipment solutions.
• Provide detailed product information, including features, benefits, and pricing.
• Prepare and process sales orders accurately and efficiently.
• Follow up on quotes and leads to convert them into sales.
• Coordinate with the operations team to ensure timely delivery of equipment.
• Build and maintain strong relationships with new and existing customers.
• Handle customer complaints and concerns with professionalism and escalate issues when necessary.
• Ensure high levels of customer satisfaction through excellent service.
• Maintain accurate records of customer interactions and sales activities in CRM systems.
• Provide regular sales updates to management.
• Stay updated on product knowledge and industry trends.

Gold Coast JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws.