Go Live Engineer - West Coast

nerdio-careers; United States; On-site; USD 110,000 - 165,000; Full time

Benefits offered by this job

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited PTO including birthday

Collaborative Team Culture

Job summary

Nerdio seeks a Go Live Engineer to join our technical team and drive deployments, troubleshooting, and demos for Azure Virtual Desktop and related technologies. You will support the Western Time Zones and collaborate with partners and an internal engineering team to ensure successful go-lives.

The role requires hands-on experience with AVD, Intune, FSLogix, and Active Directory, plus a proactive, fast-paced mindset and strong communication skills with technical customers.

Qualifications

• Prior AVD deployments.
• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS).
• Excellent troubleshooting skills.
• Fast-paced mentality with ability to make quick decisions.
• Comfortable working with highly technical customers.
• Experience conducting technical product demos.

Responsibilities

• Work closely with Partner Sales Managers to support sales with Microsoft Channel Partners and MSPs.
• Assist Nerdio partners with their first several account implementations.
• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving.
• Collaborate with technical team members to maintain, design, and enhance current tools and processes.
• Contribute to technical knowledge base and documentation.
• Contribute to product enhancements and new features.
• Create meaningful metrics towards go lives, partner implementation and MRR goals.

Skills

AVD deployments

Intune

FSLogix

Active Directory

Troubleshooting

Demos

Networking

Empathy

Fast-paced

Education

CS/Engineering degree

AZ-104

AZ-140

Job description

About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

Our technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the Western Time Zones.

What you'll do

You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.

Specifically, you will be responsible for performing the following:

• Work closely with our Partner Sales Managers(PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
• Help Nerdio partners with their first several account implementations
• Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
• Collaborate with technical team members to maintain, design, and enhance current tools and processes
• Contribute to technical knowledge base and documentation
• Contribute to the creative process of product enhancements and new features
• Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.

Qualifications

• Prior AVD deployments
• Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
• Excellent troubleshooting skills
• Fast-paced mentality and able to make decisions quickly
• Works with a sense of high urgency
• Comfortable with and able to work and deliver excellent results within short cycle times
• Comfortable working with highly technical customers
• Tolerates with a high degree of uncertainty and change
• Experience conducting technical product demos

Required Experience

• Experience with virtualization technologies, preferably Azure Virtual Desktop
• Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
• Firewalls, VPNs, and TCP/IP networking
• Shared storage systems (i.e., SAN, NAS)
• Project management and planning experience
• High degree of empathy and creativity with end users/partners
• Competent understanding of networking layers and resources

Education and Technical Background

• Completed a degree in computer science, engineering or a related discipline
• AZ-104 certification - Microsoft Azure Administrator - preferred
• AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred

Benefits and Incentives

• Competitive Base + Incentive Plan
• Stock Options
• Health and Welfare Plans*
• Life and Disability Plans*l
• Retirement Plan*
• Unlimited Flexible Paid Time Off......including your birthday off!
• Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.