Go-Highlevel Technical Support Specialist

Builder Lead Converter; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Salary

Paid time off

Flexible schedule

Performance-based bonuses

Job summary

Builder Lead Converter is looking for a Go-Highlevel Technical Support Specialist to provide outstanding support to clients by responding to inquiries, troubleshooting software issues, and ensuring customer satisfaction. The role includes providing training and maintaining communication through various channels such as email and video calls. Ideal candidates should have proven customer support experience, proficiency in High-level software, and excellent communication skills. The position offers competitive compensation, paid time off, and flexible working hours.

Qualifications

• Proven customer support experience and strong phone contact handling skills.
• Ability to provide customer orientation and adapt/respond to different types of characters.
• Fluent in English with excellent communication skills.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries and troubleshoot issues.
• Provide basic training and collaborate with colleagues for customer needs.

Skills

Customer support experience

Strong phone contact handling

Proficiency with High-level software

Familiarity with Atlassian products

Excellent communication

Problem-solving

Tools

Google Suite

WordPress

Job description

Builder Lead Converter

Go-Highlevel Technical Support Specialist

Builder Lead Converter specializes in remodeler & home builder lead generation and sales.

Go-Highlevel Technical Support Specialist at Builder Lead Converter will support clients by providing technical assistance, handling customer inquiries, and ensuring a seamless customer experience. The role involves responding promptly to inquiries, troubleshooting issues, and providing solutions while maintaining a calm and professional demeanor.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude towards customers at all times.
• Promptly responding to customer inquiries and providing relevant information.
• Troubleshoot issues and/or log support requests for software developers.
• Communicating with customers through various channels such as email, SMS, Zoom, and phone support.
• Acknowledging and resolving customer complaints with efficiency and empathy while keeping records of interactions.
• Mastering product knowledge to effectively address customer questions and concerns.
• Provide basic training via zoom calls, written instructions, screenshots, or video recordings of your desktop.
• Collaborating with colleagues to address customer needs and provide feedback on the customer service process.
• Ensuring overall customer satisfaction and delivering professional customer support.

Qualifications:

• Proven customer support experience and strong phone contact handling skills.
• Ability to provide customer orientation and adapt/respond to different types of characters.
• Proficiency with High-level or similar software, along with general software knowledge.
• In-depth understanding of customer service principles.
• Product knowledge for our different software platforms.
• Strong focus on quality and problem-solving.
• Exceptional conflict resolution and information analysis abilities.
• Excellent communication and presentation.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with Atlassian products including Confluence, Jira, Jira Help Desk and Trello.
• Basic technical skills in Google, Gmail, Google Calendar, Facebook, WordPress, and Image Editing.
• Highly organized with the ability to manage a Help Desk ticketing system and proficient in phone, email, and chat communication in English.
• Strong understanding of technical marketing strategies.
• Fluent in English.

Additional Details:

• Location: Full-time position (40 hours/week) with a long-term US-based company.
• Off-shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment.
• Working Hours: 8 am - 5 pm CDT. Mon - Fri.
• Compensation: Competitive Salary, paid time off, floating holidays, profit sharing, flexible schedule, performance-based quarterly bonuses, and team building activities.