GNOC Tier II Incident Management Technician

Leidos LLC; Springfield (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos in the Digital Modernization Sector seeks a Tier II Incident Management Technician to support LAN/WAN data communications, incident troubleshooting, and network performance. The role uses ServiceNow, Microfocus, and Riverbed tools to manage events and coordinate remediation.

You will handle ticketing, network device administration, VLANs, and layer-3 routing, with a focus on rapid fault isolation across the WAN. Shift is 6am–6pm in a day schedule.

Qualifications

• Experience with DoD 8570 IAT Level 2 required.
• TS/SCI with Poly clearance required.
• 10 years of combined work history and education required; multiple education paths allowed.

Responsibilities

• Support LAN/WAN device installation and maintenance.
• Respond to and resolve incident tickets in ServiceNow.
• Administer networks: hardware, software, configurations.
• Coordinate network operations, maintenance, upgrades.
• Validate topology drawings and asset records accuracy.
• Troubleshoot OSI layers 1–3; configure VLANs and routing.
• Troubleshoot MPLS across the WAN.
• Evaluate new network tech and advise integration.
• Plan hardware and communications adequacy.
• Use Microfocus and Riverbed to identify issues quickly.
• Communicate with vendors to resolve incidents.
• Diagnose hardware/software problems and coordinate replacements.

Skills

OSI Model

VLANs

MPLS

ServiceNow

Microfocus

Riverbed

Incident Management

Tools

ServiceNow

Microfocus

Riverbed

Job description

The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks. This is a day time Panama Shift with a 6am-6pm schedule.

Job Duties

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)) Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications.
• Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Requirements

• Required Clearance: TS/SCI with Poly.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associate's and 8 years or HS diploma and 10 years.
• Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Pay and Benefits

Original Posting: February 18, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

About Leidos

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.