GNLC VIP Service Representative

Golden Nugget Las Vegas; Lake Charles (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Golden Nugget Las Vegas seeks a guest service associate to greet casino guests and coordinate hotel, dining and resort reservations. The role emphasizes professionalism, compliance with Gaming Commission rules, and protecting customer rewards and credit lines.

You will deliver courteous service in a high-volume environment, maintain knowledge of promotions, player tracking, and events, and report concerns to management while supporting a safe, hazard-free workplace.

Qualifications

• High school diploma or equivalent required.
• Experience in commission, customer service, telemarketing or retail sales preferred.
• Proven guest service in a high-volume public environment.

Responsibilities

• Exhibit conduct per Gaming Commission Regulations and company policies.
• Deliver courteous, professional guest service at all interactions.
• Greet and interact with casino guests.
• Make reservations for hotel, dining and other resort services.
• Maintain knowledge of player tracking, promotions, events and general property info.
• Protect customer rewards and credit lines.
• Maintain a clean, safe work environment.
• Notify management of concerns and ethics issues.
• Perform other duties as assigned.

Skills

Outgoing personality

Guest service

Interpersonal skills

Time management

Multitasking

Education

High school diploma

Tools

MS Word

Outlook

Excel

Job description

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Must have an outgoing personality and be able to generate new business.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Must have a thorough understanding of the Player’s Club benefits.
• Make reservations for guests for hotel, food and other resort services according to established guidelines.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customer’s rewards and credit lines.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Overview

Essential Duties/Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Must have an outgoing personality and be able to generate new business.
• Greet and interact with guests in the casino in a courteous and professional manner.
• Must have a thorough understanding of the Player’s Club benefits.
• Make reservations for guests for hotel, food and other resort services according to established guidelines.
• Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information.
• Maintain integrity of database by following precise standards of data entry.
• Ensure the protection of customer’s rewards and credit lines.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous commission, customer service, telemarketing or retail sales experience strongly preferred.
• Demonstrated successful performance in a guest service role in a high volume public environment.

Additional Knowledge, Skills, And Abilities

Must have solid planning, time management, decision-making, organization, and interpersonal skills. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationship with all individuals. Proficient in computer systems including MS Word, Outlook and Excel. Ability to work occasional overtime and irregular hours.

Qualifications

#GNLC

#GNLV

Tipped Position

This position does not earn tips