GMP Custom Program Manager

USLA BioLegend, Inc.; San Diego (CA); On-site; USD 102,000 - 103,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time-Off

Parental Benefits

Compassionate Care Leave

401k with Company Match

Employee Stock Purchase Plan

Job summary

Revvity, through BioLegend in San Diego, seeks a GMP Custom Program Manager to lead cross-functional coordination for custom bioprocessing projects from scoping to delivery. You will partner with internal teams and external customers, manage priorities, and ensure programs align with customer needs and business goals.

The ideal candidate has a life sciences background with 5+ years in R&D or manufacturing, plus experience with CRM and ERP systems, GMP/biorrocessing practices, and a proven

Qualifications

• BS/MS in life sciences
• 5 years experience in R&D or manufacturing in biotechnology
• Ph.D. in Life Sciences or Natural Sciences
• Experience with CRM software (SalesForce)
• Experience with ERP software
• 2 years’ experience with GMP/Bioprocessing practices

Responsibilities

• Qualify incoming leads for custom (GMP, Bioprocessing) queries from customers and the field team
• Knowledge of gene and cell therapy manufacturing is a plus
• Author necessary documents such as Design History Files
• Track quotes and orders on CRM and ERP systems such as SalesForce and NAV Dynamics
• Develop Custom Price Quote (CPQ) frameworks for pricing of custom projects
• Support customer needs as a priority by ensuring timely responses to emails and phone calls
• Pro-actively communicate any changes to project specifications with internal and external teams in a timely manner and document these changes to ensure visibility to internal and external teams
• Provide proactive guidance to the commercial & internal custom teams to streamline workflow, resolve issues and manage customer priorities
• Run monthly reports on GMP custom projects initiated and report status to the manger and the team with the goal to identify issues or bottlenecks and suggest solutions
• Promote a safe and compliant work environment
• Other projects or responsibilities as may be required to enable success of projects

Skills

R&D experience

Manufacturing experience

Cross-functional coordination

Education

BS/MS in life sciences

Ph.D. in Life Sciences or Natural Sciences

Tools

SalesForce

NAV Dynamics

Job description

Job TitleGMP Custom Program Manager

Location(s)San Diego - BioLegend

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity

The ideal candidate will bring experience in Cell and Gene Therapy development and manufacturing, along with strong project management and customer relationship skills. In this role at BioLegend, the incumbent will lead cross-functional project coordination for our GMP bioprocessing business, serving as a strategic partner to both internal stakeholders and external customers. The individual will have end-to-end ownership of their project portfolio, from initial scoping and custom development through manufacturing and timely delivery, ensuring projects are executed successfully and in alignment with customer needs and business objectives. This role will provide broad exposure across the business and serve as a key point of contact for a diverse customer base, including CROs, biopharmaceutical companies, and GMP accounts. The individual will build strong, trusted customer relationships while partnering closely with internal teams to anticipate needs, resolve challenges, manage priorities, and drive projects forward. As part of the BioLegend team, the individual will have opportunities for growth and increased responsibility across multiple areas of the business, depending on their interests, expertise, and area of specialization. The successful candidate will demonstrate strong customer-facing and stakeholder management skills, exceptional attention to detail, sound business judgment, and a proactive approach to problem-solving. They will be comfortable managing multiple complex projects and competing priorities while using project and customer management systems to maintain visibility and accountability. The individual will play a key role in ensuring a seamless customer experience and efficient flow of business for BioLegend, balancing the needs of diverse stakeholders with a collaborative, diplomatic, and solutions-oriented approach.

Essential Functions

• Qualify incoming leads for custom (GMP, Bioprocessing) queries from customers and the field team
• Knowledge of gene and cell therapy manufacturing is a plus
• Author necessary documents such as Design History Files
• Track quotes and orders on CRM and ERP systems such as SalesForce and NAV Dynamics
• Develop Custom Price Quote (CPQ) frameworks for pricing of custom projects
• Support customer needs as a priority by ensuring timely responses to emails and phone calls
• Pro-actively communicate any changes to project specifications with internal and external teams in a timely manner and document these changes to ensure visibility to internal and external teams
• Provide proactive guidance to the commercial & internal custom teams to streamline workflow, resolve issues and manage customer priorities
• Run monthly reports on GMP custom projects initiated and report status to the manger and the team with the goal to identify issues or bottlenecks and suggest solutions
• Promote a safe and compliant work environment
• Other projects or responsibilities as may be required to enable success of projects

Minimum Qualifications – Education and Experience

• BS/MS in life sciences
• 5 years experience in R&D or manufacturing in biotechnology

Preferred Qualifications – Education and Experience

• Ph.D. in Life Sciences or Natural Sciences
• Experience in a lab environment
• Familiarity with Cell and Gene Therapy development and manufacturing processes
• Experience with CRM software (SalesForce)
• Experience with ERP software
• 2 years’ experience with GMP/Bioprocessing practices

Work Environment & Physical Demands

• Office – While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.
• Lab – While performing the duties of this job, the employee regularly works in a laboratory environment with occasional data entry on a computer. Occasional exposure to a warehouse environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

The anticipated base salary range for this role is $101,500 - $1030000. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [e-mail].