GMI Application Support - Chicago

Cloudspirit; Chicago (IL); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement plan with company matching

15-27 days of paid vacation

Health, dental, and vision insurance

Voluntary STD and LTD

Job summary

Cloudspirit is seeking an Experienced Application Support Analyst in Chicago (Hybrid). The role involves providing L2/L3 support for GMI applications, troubleshooting issues, and collaborating with global teams. Ideal candidates will have 5+ years of application support experience, strong GMI knowledge, and excellent analytical skills.

This position offers a competitive salary between USD $85,000 and US$120,000, alongside comprehensive benefits including health insurance, paid vacation, and a 401(k) retirement plan with matching.

Qualifications

• 5+ years of Application Support experience.
• 3+ years working with GMI core modules.
• Experience within financial markets or capital markets environments.
• Strong SQL and Linux knowledge.

Responsibilities

• Provide L2/L3 production support for GMI and related trading applications.
• Resolve production incidents and implement preventive actions.
• Monitor application performance and ensure platform stability.
• Collaborate with global business users and operations teams.

Skills

Application Support

GMI trading platforms

Troubleshooting

SQL

Linux

Follow-the-Sun support

Analytical skills

Tools

RPGLE

CLLE

SQLRPGLE

Job description

Job Description

Location: Chicago (Hybrid – at least 4 days onsite/week)

Visa Sponsorship: We offer sponsorship under specific treaty-based U.S. work visas, including TN and E-2 (for eligible Canadian, Mexican, and French citizens). We do not support or transfer other visa types (e.g., H-1B).

We are seeking an Experienced Application Support Analyst with strong expertise in GMI trading and clearing platforms. Responsible for supporting critical production applications, troubleshooting complex issues, ensuring system stability, and partnering with business and technology teams in a global financial markets environment.

Key Responsibilities

• Provide L2/L3 production support for GMI and related trading applications.
• Support GMI core modules including COPYFDC, BOFSET1C, BMERGE, Trade Load, and associated processes.
• Investigate and resolve production incidents, perform root cause analysis, and implement preventive actions.
• Monitor application performance and ensure platform stability.
• Collaborate with business users, operations teams, and developers across global locations.
• Participate in releases, upgrades, and Follow-the-Sun support activities.

Qualifications

• 5+ years of Application Support experience.
• 3+ years working with GMI core modules.
• Experience within financial markets or capital markets environments.
• Experience supporting business‑critical applications in a high‑pressure environment.
• Familiarity with global Follow‑the‑Sun support models.
• Strong knowledge of GMI Core modules (COPYFDC, BOFSET1C, BMERGE, Trade Load).
• Experience with RPGLE, CLLE, SQLRPGLE, and IFS.
• Strong SQL and Linux knowledge.
• Understanding of trading and clearing systems.
• Excellent troubleshooting and analytical skills.

Soft Skills

• Proactive, results‑driven, and client‑focused.
• Strong communication and stakeholder management skills.
• Detail‑oriented, organized, and adaptable.
• Collaborative team player with a strong commitment to knowledge sharing.
• Ability to work effectively under pressure and manage multiple priorities.
• Passionate, intellectually curious, and committed to delivering high‑quality client service.

Benefits

• Competitive salary between USD $85.000- US$120.000
• 401(k) retirement plan with company matching
• 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
• 8 paid holidays + 5 sick days + 2 personal days per year
• Company health, dental, and vision insurance plans + FSA
• Voluntary STD and LTD

All your information will be kept confidential according to EEO guidelines.