GM Experienced Automotive Service Manager

Pridechevy; Lynn (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the automotive sector is seeking a dynamic Automotive Service Manager to lead a busy service department. This role offers a chance to leverage your management experience and customer service skills to enhance team performance and customer satisfaction. You'll be responsible for hiring and training staff, managing service operations, and ensuring compliance with factory standards. With a competitive salary and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in a vibrant and supportive work environment. Join a team that values excellence and customer care!

Benefits

Medical, vision and dental insurance

Life Insurance

Flexible Spending Accounts

Short-term and long-term disability

Paid holidays and vacation time

401k with company match

Employee purchase and discount program

Qualifications

• 2-4 years of management experience in an automotive dealership required.
• Strong focus on providing excellent customer service.

Responsibilities

• Hire, train, manage and retain service team including advisors and technicians.
• Maintain high CSI rating by handling customer complaints immediately.

Skills

Management Experience

Customer Service

Communication Skills

Leadership Skills

Conflict Resolution

Analytical Skills

Work Ethic

Education

High School Diploma

Management Training

Job description

AUTOMOTIVE SERVICE MANAGER

If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction looking to take that next step in your career, then we are looking for you to join our dealership. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and a safe and friendly work environment.

RESPONSIBILITIES

• Hire, train, manage and retain service team not limited to advisors and technicians
• Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage and maintain factory standards for warranty claims
• Maintain high CSI rating by handling customer complaints immediately and appropriately
• Maintain customer follow-up system that encourages repeat and referral business
• Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
• Manages required training to comply with manufacturers
• Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department

QUALIFICATIONS

• 2 - 4 years of management experience in an automotive dealership required
• Strong work ethic with the ability to work in a fast-paced, results-driven environment
• Successful experience in automotive retail management
• Strong communication and leadership skills
• Valid and clean driver’s license
• Ability to work extended hours and Saturdays when necessary
• Strong focus on providing excellent customer service

BENEFITS

• Medical, vision and dental insurance
• Life Insurance - company paid Basic Life and Voluntary Life
• Flexible Spending Accounts
• Short-term and long-term disability
• Paid holidays and vacation time
• 401k with company match
• Employee purchase and discount program

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.