Automotive Service Manager-GM Experienced

Pride Motor Group; Lynn (MA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an experienced Automotive Service Manager to lead a dynamic service department. This role offers the chance to enhance customer satisfaction while managing a skilled team in a fast-paced environment. The ideal candidate will have a strong management background in a GM dealership, focusing on customer service excellence and operational efficiency. Join a team that values your contributions and offers a competitive salary along with outstanding benefits. If you are ready to take your career to the next level, this is the opportunity for you.

Benefits

Medical, Vision, and Dental Insurance

Life Insurance

Flexible Spending Accounts

Short-term and Long-term Disability

Paid Holidays and Vacation Time

401k with Company Match

Employee Purchase and Discount Program

Qualifications

• 2-4 years of management experience in a GM dealership is required.
• Strong focus on providing excellent customer service and leadership.

Responsibilities

• Hire, train, manage and retain the service team including advisors and technicians.
• Maintain high CSI rating by handling customer complaints effectively.

Skills

Management Experience

Customer Service

Communication Skills

Leadership Skills

Conflict Resolution

Education

High School Diploma

Automotive Management Certification

Job description

AUTOMOTIVE SERVICE MANAGER

If you are an experienced Service Manager with GM and have a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager looking to take that next step in your career, then we are looking for you to join our Chevrolet dealership. Come experience a new opportunity in a dynamic and busy service department. Pride Motor Group offers a very competitive salary, outstanding benefits package, and safe and friendly work environment.

RESPONSIBILITIES

• Hire, train, manage and retain service team not limited to advisors and technicians
• Ability to listen, communicate effectively and resolve conflict with customers, employee and co-workers
• Meets department financial objectives by estimating requirements; preparing annual sales and service budgets; scheduling expenditures; analyzing variances; initiating corrective actions
• Manage and maintain factory standards for warranty claims
• Maintain high CSI rating by handling customer complaints immediately and appropriately
• Maintain customer follow up system that encourages repeat and referral business
• Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed
• Manages required training to comply with manufacturers
• Manage shop productivity, labor hours, cost of sale and operating expenses to provide for a profitable department

QUALIFICATIONS

• 2 - 4 years of management experience in a GM dealership required
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment
• Successful experience in automotive retail management
• Strong communication and leadership skills
• Valid and clean driver’s license
• Ability to work extended hours and Saturdays when necessary
• Strong focus on providing excellent customer service

BENEFITS

• Medical, vision and dental insurance
• Life Insurance - company paid Basic Life and Voluntary Life
• Flexible Spending Accounts
• Short-term and long-term disability
• Paid holidays and vacation time
• 401k with company match
• Employee purchase and discount program

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check. Interested candidates must possess a valid driver's license and have a satisfactory driving record.