Global Workplace Operations Leader — Hybrid

The Vanguard Group; Malvern (Chester County); Hybrid; USD 110,000 - 170,000; Full time

Job summary

The Vanguard Group in Malvern, PA, seeks a Global Operations leader to drive day-to-day execution across onshore and offshore teams, ensuring high-quality service and adherence to SLAs.

This role focuses on process excellence, data-driven decision making, and stakeholder collaboration to deliver targeted outcomes while maintaining risk controls and compliance. Hybrid work model with collaboration and career development opportunities.

Qualifications

• 5+ years of experience in operations, with leadership responsibilities.
• Proven experience managing global teams, including offshore delivery models.
• Strong track record of driving operational excellence.
• Demonstrated ability to use data and analytics to inform decisions and improve performance.

Responsibilities

• Lead day-to-day execution of global operations across onshore and offshore teams.
• Support adherence to SLAs, quality standards, and regulatory requirements.
• Provide direction, coaching, and support to team members.
• Oversee performance to achieve departmental goals and KPIs, fostering collaboration.
• Drive process improvements, automation, and standardization to improve efficiency and turnaround times.
• Champion a client-centric approach and manage stakeholder expectations.
• Maintain strong control environment and address risks with risk and audit partners.

Skills

People leadership

Global team management

Data analytics

Process improvement

Stakeholder management

Risk & governance

Change management

Job description

The Vanguard Group in Malvern, PA, seeks a Global Operations leader to drive day-to-day execution across onshore and offshore teams, ensuring high-quality service and adherence to SLAs.

This role focuses on process excellence, data-driven decision making, and stakeholder collaboration to deliver targeted outcomes while maintaining risk controls and compliance. Hybrid work model with collaboration and career development opportunities.