Global Workforce Experience Specialist (Hybrid/Remote)

AI Trainer Jobs; United States; Hybrid; USD 3,200 - 5,400; Full time

Benefits offered by this job

Two festival bonuses a year

Performance-based incentives

Group health insurance

Earned leave encashment

Yearly performance and salary review

Learning and development support in AI

Team events

Morning snacks at the office

Job summary

SuperAnnotate is hiring for SME Careers to support applicants and contractors from application through onboarding and payment. You’ll work with Slack, Discord, and Jira, resolving issues and coordinating with Talent, Engineering, Finance and project leads.

You will shadow the Dhaka team and then take on responsibilities across multiple workstreams, with rotating rosters and weekend/night shifts. This role sits at the center of how we recruit and support our global expert workforce.

Qualifications

• 1–3 years in support, community or operations, ideally at an AI data, tech or BPO company.
• Excellent written English. Most of your work is written communication with contractors around the world.
• Comfort managing several workstreams in spreadsheets and tools like Slack, Discord or Jira.
• A habit of noticing when something's off and chasing it until it's fixed.
• Nice to have: data annotation or QA experience, a basic understanding of LLMs, Python or advanced Sheets formulas.

Responsibilities

• Help applicants and contractors at every stage, from application, assessment and onboarding through project work and payments, using Slack, Discord and our support tools.
• Resolve issues with Talent, Engineering, Finance and project leads. Escalate clearly when something needs a decision.
• Keep an eye on project progress and contractor capacity, and help reassign work when a project falls behind.
• Spot recurring problems and turn them into fixes: better FAQs, templates, SOPs or guideline updates.
• Keep issue tracking and handover notes clean so nothing slips between shifts.

Skills

Written English

Multi-tasking

Attention to detail

Tools

Slack

Discord

Jira

Job description

SuperAnnotate is hiring for SME Careers to support applicants and contractors from application through onboarding and payment. You’ll work with Slack, Discord, and Jira, resolving issues and coordinating with Talent, Engineering, Finance and project leads.

You will shadow the Dhaka team and then take on responsibilities across multiple workstreams, with rotating rosters and weekend/night shifts. This role sits at the center of how we recruit and support our global expert workforce.