Global Uptime Product Manager - Dealer Digital Platform

Samson Software Solutions, Inc.; Dearborn (MI); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Samson Software Solutions, Inc. is seeking a Product Manager - Global Uptime, Digital Product to lead the strategy and delivery of dealer-facing digital products aimed at reducing vehicle downtime and improving repair efficiency across a global ecosystem.

You will define product strategy, establish roadmaps, and set success metrics working with Engineering, Design, Data Science and business stakeholders worldwide to deliver tools that improve dealer efficiency and proactive service experiences.

Qualifikationen

• 5+ years of product management experience in the technology industry.
• Proven ability to use Jira for agile project management, including sprint planning, issue tracking and reporting.
• Domain knowledge of integrated hardware and software products, autonomy, or consumer-facing digital products, with an understanding of the systems required to bring these products to market.
• Demonstrated success in an innovative, fast-paced environment and the ability to evolve product strategy based on research, data and industry trends.
• Excellent problem-solving, organizational and analytical skills.
• A strong customer focus and passion for building and shipping products that address customer needs.
• Experience launching products within a matrixed organization and managing production products and their backlogs.
• Strong leadership and stakeholder-management skills, including experience partnering with Design and Engineering teams.
• Strong written and verbal communication skills, including experience creating Product Requirements Documents (PRDs).
• Familiarity with Agile software development methodologies.
• Curiosity about emerging technologies and a commitment to continuous learning.
• Proficiency with Microsoft Office Suite.

Aufgaben

• Define the strategic vision and roadmap for dealer-facing software products that enable faster repairs, seamless communication between dealerships and client subject matter experts, and proactive service experiences.
• Translate dealership and client business needs into actionable product requirements; lead delivery of high-impact tools and platforms supporting unified case management, performance metrics and service-level agreement adherence.
• Drive experimentation, learning and continuous improvement through data-driven decision-making and cross-functional alignment.
• Balance near-term operational priorities with long-term platform strategy, ensuring scalability and interoperability across clients global service ecosystem.
• Build strong working relationships with global teams and understand the nuances of retail and commercial service operations, systems and products.
• Own key product metrics, monitor performance and communicate results to leadership.
• Represent Vehicle Care Service in executive and cross-functional reviews, influencing priorities and investment decisions.

Tools

Jira

Jobbeschreibung

Samson Software Solutions, Inc. is seeking a Product Manager - Global Uptime, Digital Product to lead the strategy and delivery of dealer-facing digital products aimed at reducing vehicle downtime and improving repair efficiency across a global ecosystem.

You will define product strategy, establish roadmaps, and set success metrics working with Engineering, Design, Data Science and business stakeholders worldwide to deliver tools that improve dealer efficiency and proactive service experiences.