Global Uptime Product Manager — Predictive Service Platform

Ford; Dearborn (MI); Híbrido; USD 99 000 - 149 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Parental leave

Vehicle discount

Tuition assistance

Paid time off

Resumo da oferta

Ford's Vehicle Care organization seeks a Product Manager to lead the development of dealer-facing software platforms and tools that accelerate diagnostics, repairs, and communication between dealers and Ford SMEs. You will define the product strategy, roadmap and success metrics used by Ford internal teams and dealerships daily.

You’ll collaborate with engineering, design, data science and business stakeholders worldwide to deliver experiences that improve dealer efficiency and reinforce Ford’s

Qualificações

• Bachelor's degree required.
• 5+ years of product management experience in the technology industry.
• Proven ability to effectively utilize Jira for agile project management.

Responsabilidades

• Define the strategic vision and roadmap for dealer facing software products that enable a faster repair process.
• Translate dealer and Ford business needs into actionable product requirements and lead delivery of tools tracking case management, performance metrics, and SLA adherence.
• Drive experimentation, learning and continuous improvement through data-driven decision making and cross-functional alignment.
• Balance near term operational needs with long term platform strategy ensuring scalability and interoperability across Ford’s global service ecosystem.
• Develop strong working relationships with global teams across retail and commercial service operations, systems and products.
• Own key product metrics and report out to Leadership.
• Represent vehicle care service in executive and cross-functional reviews, influencing priorities and investment decisions.

Conhecimentos

Product management

Agile

Stakeholder management

Data analysis

Cross-functional collaboration

Leadership

Communication

Formação académica

Bachelor's degree

Ferramentas

Jira

Figma

Descrição da oferta de emprego

Ford's Vehicle Care organization seeks a Product Manager to lead the development of dealer-facing software platforms and tools that accelerate diagnostics, repairs, and communication between dealers and Ford SMEs. You will define the product strategy, roadmap and success metrics used by Ford internal teams and dealerships daily.

You’ll collaborate with engineering, design, data science and business stakeholders worldwide to deliver experiences that improve dealer efficiency and reinforce Ford’s