Global Treasury Services Senior Specialist

East West Bank; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

East West Bank is seeking a GTP Senior Service Associate to deliver world-class customer service for commercial clients through Treasury Management products. Reporting to the Global Transactions Services Group Manager, the role handles inquiries, cases and escalations within established guidelines, while ensuring timely, courteous support.

You will partner with Relationship Managers, Product and Operations to support client growth and retention, apply internal policies and security controls, and

Qualifications

• Bachelor’s degree preferred
• Bilingual (English/Mandarin) preferred
• Minimum 5+ years of experience in treasury management, transaction banking, or client servicing environments
• Strong knowledge of treasury products, including ACH, wire transfers, online banking, and liquidity solutions
• Demonstrated ability to manage complex client relationships, service needs, and escalations
• Strong technical aptitude, including experience supporting treasury platforms and transmission protocols (e.g., FTP, BAI)
• Excellent communication, relationship management, and critical thinking skills
• Working knowledge of BSA/AML/OFAC regulatory requirements and compliance expectations
• Proven ability to operate independently in a fast-paced, high-volume environment

Responsibilities

• Serve as the primary service contact for a portfolio of high-value, complex clients, ensuring consistent and elevated client experience.
• Deliver responsive, client-centric service aligned with established service level agreements (SLAs), with a strong emphasis on first call resolution.
• Take full ownership of client inquiries, cases, and escalations, ensuring timely resolution in accordance with defined guidelines.
• Partner cross-functionally with Relationship Managers, Product, and Operations to support client growth and retention objectives.
• Foster a collaborative team environment by setting priorities, sharing expertise, and driving continuous performance improvement through feedback.
• Leverage deep knowledge of internal policies, procedures, and treasury products to independently resolve client issues.
• Troubleshoot and resolve technical issues, including browser configuration and Treasury Management system requirements.
• Proactively identify, manage, and elevate risks while balancing service delivery and operational controls.
• Maintain high responsiveness to both internal and external stakeholders, ensuring clear communication and timely follow-up.
• Analyze and resolve complex product and account-related issues with full accountability.
• Perform other duties as assigned.

Skills

Treasury management

Client servicing

Relationship management

Technical aptitude

Regulatory compliance

Education

Bachelor's degree

Tools

BAI

FTP

Job description

East West Bank is seeking a GTP Senior Service Associate to deliver world-class customer service for commercial clients through Treasury Management products. Reporting to the Global Transactions Services Group Manager, the role handles inquiries, cases and escalations within established guidelines, while ensuring timely, courteous support.

You will partner with Relationship Managers, Product and Operations to support client growth and retention, apply internal policies and security controls, and