Global Travel Tech Support Specialist

Mize; United States; À distance; USD 60 000 - 85 000; Plein temps

Résumé du poste

Mize is seeking a Customer Support Specialist to join our global tech-support team. You will troubleshoot complex issues, perform DB and log analyses, and collaborate with operations and R&D to maintain our flag product.

The role requires weekend shifts to support our global customers. You will work in a fast-paced environment, leveraging SQL and Zendesk to resolve issues, write technical notes, and ensure timely case resolution while communicating effectively with B2B clients in the travel

Qualifications

• 2+ years of experience in a software/tech support role.
• Proficient in SQL and English (written and spoken).
• Strong troubleshooting skills and ability to propose creative technical solutions.
• Ability to understand business flows and diagnose complex issues.
• Capable of meeting tight deadlines and self-prioritizing.
• Strong multitasking and teamwork skills.
• Experience with system log analysis.
• Experience with Zendesk and travel industry context.
• Experience supporting B2B clients.
• Spanish language proficiency.

Responsabilités

• Perform in-depth troubleshooting including DB analysis and log review to resolve escalated issues.
• Maintain low rate of escalations by providing efficient fixes.
• Create technical notes and procedures for the support team.
• Manage cases to meet service level agreements with regular updates.
• Collaborate with business teams across the company for ongoing support.

Connaissances

SQL

English

Troubleshooting

Flows understanding

Multi-tasking

Self-learning

Team player

Log analysis

Zendesk

Travel industry experience

B2B clients

Spanish

Outils

Zendesk

Description du poste

Mize is seeking a Customer Support Specialist to join our global tech-support team. You will troubleshoot complex issues, perform DB and log analyses, and collaborate with operations and R&D to maintain our flag product.

The role requires weekend shifts to support our global customers. You will work in a fast-paced environment, leveraging SQL and Zendesk to resolve issues, write technical notes, and ensure timely case resolution while communicating effectively with B2B clients in the travel