Customer Service Representative

Concentrix; Farmington Hills (MI); On-site; USD 29,000 - 45,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related bookings and inquiries. You will assist customers by phone, email, and chat, provide accurate information on accounts and services, and strive to deliver an exceptional experience.

You will document interactions in CRM, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat while providing accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow compliance and quality standards to ensure a superior customer experience.
• Collaborate with team members to resolve complex cases and help customers navigate travel and service challenges in a fast-paced environment.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the professional, scientific, and technical services space, with a focus on travel-related inquiries. In this role, you will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience. You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases. Concentrix offers a people-centric, inclusive culture with continuous training, clear performance goals, and opportunities to develop skills in technology, analytics, and client management. This position is ideal for detail-oriented communicators who enjoy problem-solving, working with global brands, and helping customers navigate travel and service challenges in a dynamic, fast-paced environment.