Global Travel Support Specialist

Concentrix; Southfield (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in the travel, professional, scientific, and technical services space. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic,

Qualifications

• Customer service skills
• Multichannel communication
• CRM/documentation experience

Responsibilities

• Handle customer questions and issues via phone, email and chat with accuracy.
• Document interactions in CRM tools and maintain compliance and quality standards.
• Collaborate with team to resolve complex cases and provide exceptional service.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in the travel, professional, scientific, and technical services space. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic,