Global Trade Operations Senior Manager

Livingston International; Southfield (MI); Hybrid; USD 1,260,000 - 1,540,000; Full time

Job summary

Livingston International seeks a Senior Manager of Customs Operations in Michigan to oversee 3-4 large teams delivering compliant GTM transactions for global clients. You will act as second-level support for complex issues and escalation of customer concerns, with a strong focus on regulatory understanding and accurate processing.

You will manage staffing, performance, and process improvements, partnering with leaders to optimize workflows, uphold quality standards, and drive a culture of

Qualifications

• 10+ years of progressive experience in customs operations.
• Bachelor’s degree or equivalent required.
• Strong leadership and communication skills are essential.
• Experience managing multiple teams across locations and functions.
• Deep knowledge of regulatory environment and brokerage/Customs tech.

Responsibilities

• Lead 3-4 large teams delivering GTM services and compliant transactions.
• Serve as second-level support and escalation for complex issues and customer dissatisfaction.
• Oversee staffing, performance management, and development initiatives.
• Monitor KPIs and customer feedback to prioritize and resolve issues promptly.
• Partner with leaders to optimize processes and ensure smooth workflow of transactions.
• Coach and develop managers to drive engagement and results.
• Adhere to policies and quality standards; perform related duties as assigned.

Skills

Customs operations knowledge

Analytical skills

Communication skills

Organizational skills

Leadership and coaching

Business acumen

Change management

Workload management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

SharePoint

Job description

Livingston International seeks a Senior Manager of Customs Operations in Michigan to oversee 3-4 large teams delivering compliant GTM transactions for global clients. You will act as second-level support for complex issues and escalation of customer concerns, with a strong focus on regulatory understanding and accurate processing.

You will manage staffing, performance, and process improvements, partnering with leaders to optimize workflows, uphold quality standards, and drive a culture of