Senior Manager

Livingston International; Southfield (MI); Hybrid; USD 1,260,000 - 1,540,000; Full time

Job summary

Livingston International seeks a Senior Manager of Customs Operations in Michigan to oversee 3-4 large teams delivering compliant GTM transactions for global clients. You will act as second-level support for complex issues and escalation of customer concerns, with a strong focus on regulatory understanding and accurate processing.

You will manage staffing, performance, and process improvements, partnering with leaders to optimize workflows, uphold quality standards, and drive a culture of

Qualifications

• 10+ years of progressive experience in customs operations.
• Bachelor’s degree or equivalent required.
• Strong leadership and communication skills are essential.
• Experience managing multiple teams across locations and functions.
• Deep knowledge of regulatory environment and brokerage/Customs tech.

Responsibilities

• Lead 3-4 large teams delivering GTM services and compliant transactions.
• Serve as second-level support and escalation for complex issues and customer dissatisfaction.
• Oversee staffing, performance management, and development initiatives.
• Monitor KPIs and customer feedback to prioritize and resolve issues promptly.
• Partner with leaders to optimize processes and ensure smooth workflow of transactions.
• Coach and develop managers to drive engagement and results.
• Adhere to policies and quality standards; perform related duties as assigned.

Skills

Customs operations knowledge

Analytical skills

Communication skills

Organizational skills

Leadership and coaching

Business acumen

Change management

Workload management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

SharePoint

Job description

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in theindustry, receiverecognition forachievementsand develop yourexpertisein the complex and evolving world of trade.Learn howyou can make an impact at Livingston.

Job Type:Full Time

Location:MI Southfield - US017

JOB SUMMARY

Customs operations professional responsible for the delivery of compliant transactions processing for Global Trade Management (GTM) clients. Management of 3-4 large teams delivering these services. Second level support and first point of escalation for complex issues and points of customer dissatisfaction. Highly knowledgeable in customs processes and the information systems used to facilitate process delivery. Ability to manage workload across the teams to meet customer delivery standards and to prioritize arising issues or customer concerns. The Senior Manager must possess a good understanding of the regulatory environment, the ability to interpret and assess the impact of current and future legislation changes, as well as an understanding of brokerage and Customs technology solutions.

KEY DUTIES & RESPONSIBILITIES

• Manage staff and mentor managers related to direct operations and provide leadership and communication to indirect staff within client responsibilities. Pool resources to ensure collaboration and information exchange.
• Drive personnel management activities including accountability, performance management, discipline, employee development, hiring, firing, job evaluation against requirements, etc.
• Assign and oversee process improvement initiatives and projects to meet customer service requirements.
• Monitor customer satisfaction through KPIs from managed teams, feedback from Operations teams or direct communication from customer. Ensure that all service-related issues are prioritized and resolved within appropriate timeframe.
• Partner with leaders to understand customer processes and priorities and to ensure smooth/uninterrupted flow of transactions.
• Support and adhere to quality standards by understanding the relevance of current job activities and how they contribute to the achievement of the quality objectives.
• Create a coaching, supportive environment where team engagement is seen as central to driving results
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• High level of knowledge of Customs operational and compliance requirements
• Strong analytical and attention to detail skills with a high level of accuracy
• Strong interpersonal and communication skills (both verbal and written)
• Strong organizational skills with the ability to meet tight deadlines
• Strong PC skills including Microsoft Officeand SharePoint
• Strong analytical, interpersonal and leadership skills are required
• Business oriented and remarkable business acumen
• Ability to drive change while coaching and developing the teams

WORK EXPERIENCE – MINIMUM REQUIRED

10 + years of progressive experience

EDUCATION

Required: Bachelors Degree or equivalent

CERTIFICATIONS DESCRIPTION

COMPETENCIES

Customer First Focus

Business Acumen and Straight Talk

Inclusion and Collaboration

Agility

Leading and Developing

Accountability

What’sin it for you?

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trustedexpertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $1400000 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environmentin whichall individuals are treated with dignity, respect and one which reflects the diversity of the communityin which weoperate. Accommodationsare available for applicants and employees with disabilities throughout the recruitment process. Ifyourequireaccommodationsfor interviews or other meetings, pleaseadvisewhensubmittingyour application.