Global Trade Operations Executive — Managed Services

Vigilant Global Trade Services, LLC

Kansas

On-site

USD 180,000 - 230,000

Full time

14 days+

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Job summary

Vigilant Global Trade Services, LLC in the United States seeks an experienced Senior Director of Global Trade Managed Services to lead a distributed team delivering complex trade compliance services for Fortune 500 clients. The role focuses on client relationships, delivery excellence, and continuous improvement, aligned with regulatory requirements and company strategy.

The position reports to the COO and serves as a senior operations executive driving governance, scalability, and global

Qualifications

Bachelor’s degree in business, operations, or related field.
Customs Brokers License and/or other Industry Certifications are an added benefit
Minimum 10+ years of experience in operational leadership, supply chain and/or global trade compliance operations.
Deep working knowledge across U.S. and international trade compliance regulations including EAR, ITAR, OFAC, Customs, Import/Export Operations, Classification, Licensing, Sanctions, UK/EU KYC/AML requirements and related compliance frameworks.
Must have a strong understanding of data privacy and security requirements.
Excellent analytical and organizational skills, with a proven ability to adapt to a dynamic environment.
Demonstrated Operations experience with a strong understanding of project management, operations, throughput, and business analysis.
Demonstrate a strong technical aptitude with the ability to manage, support and optimize various automation systems (ERP, production systems, AI, trade compliance platforms and screening tools).
Ability to effectively communicate, both verbally and written, with clients, coworkers and senior leadership.
Strong customer relationship and sales skills.
Proven ability to effectively collaborate across cross-functional teams – Including Sales, Finance, IT, Operations and Legal.
Demonstrated leadership qualities in Mentoring and Conflict/Issue resolution.

Responsibilities

Act as an Executive Sponsor for Strategic Client Relationships.
Advise Clients on Operational Improvements.
Build Trusted Advisor Relationships with our clients.
Responsible for end-to-end operational performance of managed services accounts, ensuring consistent, high-quality production output across all service lines
Ensure all client work is delivered in accordance with contractual, regulatory, and quality expectations, proactively mitigating risks and managing escalations
Lead and develop global teams, establishing clear accountability, performance standards, and a culture of ownership and continuous improvement
Oversee daily production operations, including volume management, SLA adherence, and optimal resource utilization
Implement and enforce standardized processes, workflows, and quality control mechanisms to drive consistency and scalability
Establish and maintain operational governance, including audit programs, data privacy, and security compliance
Translate executive priorities into disciplined operational execution, ensuring alignment across teams and successful delivery of key initiatives
Provide subject matter expertise in global trade compliance, including classification, screening, and regulatory interpretation
Stay current on regulatory changes and ensure timely communication and implementation across teams
Support complex client scenarios and escalations requiring deep compliance expertise
Partner with Sales and leadership on proposals, presentations, and solution design.
Collaborate cross-functionally with IT, Finance, Legal, and other teams to support operational effectiveness
Identify and drive opportunities for process improvement, efficiency gains, and service enhancement.
Support recruiting and onboarding programs
Organize, prioritize and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
Coordinate and manage internal training and employee development worldwide to strengthen team capability.
Ensure proper quality control systems are in place, tracked and measured.
Work with the account teams and clients to assist in identifying new opportunities to provide value for our clients.
Lead the strategic adoption, implementation, and optimization of technology, automation, artificial intelligence (AI), and digital solutions to improve operational efficiency, enhance client service delivery, strengthen quality and compliance, and support the Company's long-term growth and innovation strategy.
Responsible for communicating all client and/or vigilant policy and procedural changes.
Other duties as assigned