Global Technical Operations & Reliability Lead

RUCKUS Networks; Sunnyvale (CA); On-site; USD 135,600 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) plan

Eleven paid holidays

Two weeks of paid vacation

Participation in Company’s Incentive Plan

Job summary

RUCKUS Networks is seeking a Senior Technical Operations Manager in Sunnyvale, CA, to lead their global operations team. This role involves overseeing 24/7 operational stability, enhancing processes and systems, and mentoring a diverse engineering team. The ideal candidate will have over 8 years of technical operations experience, proficiency in infrastructure automation tools like Terraform and Kubernetes, and exceptional project management skills. A comprehensive benefits package is offered along with a competitive salary ranging from $135,600 to $180,000.

Qualifications

• 8+ years in technical operations with 4+ years leading technical operations or infrastructure teams.
• Proven track record of team development and mentoring engineers.
• Deep SRE experience including incident management and reliability engineering.

Responsibilities

• Lead and mentor Technical Operations engineers across multiple time zones.
• Establish clear performance expectations and provide coaching.
• Ensure 24/7 operational stability including incident response.
• Drive automation initiatives and manage infrastructure automation.

Skills

Technical operations

Team development

Project management

Communication

Incident management

Infrastructure automation

Cloud platforms (GCP/AWS)

Monitoring and observability

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

Kubernetes

Docker

JIRA

Prometheus

Grafana

Job description

RUCKUS Networks is seeking a Senior Technical Operations Manager in Sunnyvale, CA, to lead their global operations team. This role involves overseeing 24/7 operational stability, enhancing processes and systems, and mentoring a diverse engineering team. The ideal candidate will have over 8 years of technical operations experience, proficiency in infrastructure automation tools like Terraform and Kubernetes, and exceptional project management skills. A comprehensive benefits package is offered along with a competitive salary ranging from $135,600 to $180,000.