Sr. Technical Program Manager- Cloud Platform

RUCKUS Networks; Sunnyvale (CA); On-site; USD 135,600 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

401(k) plan

Eleven paid holidays

Two weeks of paid vacation

Participation in Company’s Incentive Plan

Job summary

RUCKUS Networks is seeking a Senior Technical Operations Manager in Sunnyvale, CA, to lead their global operations team. This role involves overseeing 24/7 operational stability, enhancing processes and systems, and mentoring a diverse engineering team. The ideal candidate will have over 8 years of technical operations experience, proficiency in infrastructure automation tools like Terraform and Kubernetes, and exceptional project management skills. A comprehensive benefits package is offered along with a competitive salary ranging from $135,600 to $180,000.

Qualifications

• 8+ years in technical operations with 4+ years leading technical operations or infrastructure teams.
• Proven track record of team development and mentoring engineers.
• Deep SRE experience including incident management and reliability engineering.

Responsibilities

• Lead and mentor Technical Operations engineers across multiple time zones.
• Establish clear performance expectations and provide coaching.
• Ensure 24/7 operational stability including incident response.
• Drive automation initiatives and manage infrastructure automation.

Skills

Technical operations

Team development

Project management

Communication

Incident management

Infrastructure automation

Cloud platforms (GCP/AWS)

Monitoring and observability

Education

Bachelor's degree in Computer Science or related field

Tools

Terraform

Kubernetes

Docker

JIRA

Prometheus

Grafana

Job description

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. RUCKUS Networks builds and delivers purpose-driven networks that perform in the tough, unique environments of the industries we serve.

How You’ll help us connect the world

RUCKUS Networks a CommScope BU is looking for a seasoned Senior Technical Operations Manager to lead our global operations team in delivering world-class infrastructure performance and reliability. This high-impact leadership role is responsible for driving operational excellence, fostering cross-functional collaboration, and implementing scalable project management practices to support our enterprise customers.

As a key member of the engineering leadership team, you will play a critical role in ensuring 24/7 operational stability across our infrastructure, while continuously improving processes, systems, and team capabilities to meet the evolving needs of our business.

Responsibilities

• Lead and mentor Technical Operations engineers across multiple time zones
• Build collaborative team culture that promotes knowledge sharing, innovation, and operational excellence
• Establish clear performance expectations and provide regular coaching to develop technical and leadership skills
• Foster cross-functional partnerships with Product, Security, and Development teams
• Own 24/7 operational stability including incident response, escalation procedures, and post-incident reviews
• Drive comprehensive incident management including alert management, outage response, and root cause analysis (RCA/CAR)
• Implement and maintain SRE practices including SLOs, error budgets, and reliability engineering principles
• Establish robust monitoring and alerting using APM tools, diagnostic dashboards, and early detection systems
• Lead technical project delivery with clear timelines, resource allocation, and stakeholder communication
• Implement structured project management methodologies to provide visibility to senior leadership
• Drive automation initiatives including runbook automation, deployment automation, and infrastructure as code
• Coordinate change management processes and ensure proper documentation and training
• Manage infrastructure automation using Terraform, Kubernetes, and cloud platforms (GCP/AWS)
• Develop operational roadmaps aligned with business objectives and technical strategy
• Provide executive reporting on operational metrics, project status, and team performance
• Collaborate with product teams on deployment management and release coordination
• Drive cost optimization initiatives and resource planning

Required Qualifications

• 8+ years in technical operations with 4+ years leading Technical Operations, SRE, or infrastructure teams
• Proven track record of team development with experience mentoring engineers and building high-performing teams
• Strong project management skills with experience using Agile/Kanban methodologies and JIRA
• Excellent communication abilities with experience presenting to executive stakeholders and cross-functional teams
• Deep SRE experience including incident management, monitoring, and reliability engineering
• Infrastructure automation expertise with Terraform, Kubernetes, Docker, and CI/CD pipelines
• Cloud platform proficiency in GCP/AWS including networking, security, and cost management
• Monitoring and observability experience with Prometheus, Grafana, APM tools, and log aggregation
• 24/7 operations experience including on-call management, escalation procedures, and global team coordination
• Change management and compliance experience with SOC2, security reviews, and audit processes
• Network and systems administration background with Linux, networking protocols, and security practices

Preferred Qualifications

• Certifications in cloud platforms (GCP Professional, AWS Solutions Architect) or SRE practices
• Enterprise networking experience with networking, wireless infrastructure, IoT devices, or telecommunications
• Security and compliance expertise with vulnerability management and regulatory frameworks
• Academic background in Computer Science, Engineering, or related technical field
• Multi-region operations experience managing teams across different time zones and cultures.

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $135,600.00 - $180,000.00.

The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.