Global Tech Support Specialist — Master Complex Issues

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 64,000 - 100,000; Full time

Job summary

United States Digital Space LLC is seeking a Technical Support Specialist to be a key member of the Global Customer Support team. You will act as a trusted product expert, handle inbound questions, and own complex technical cases while diagnosing issues and guiding best practices for a fast, accurate customer experience.

Your role includes owning inquiries end-to-end, mastering product dashboards, troubleshooting steps, and collaborating with Customer Success, Sales, Product, and Engineering to

Qualifications

• 2–3 years of experience supporting technical products, ideally in SaaS or mobile apps.
• Degree, boot camp, or equivalent practical experience.
• Proficiency with case management tools (e.g., Salesforce, Zendesk).
• Hands-on experience with HTML, CSS, APIs, and/or SQL.
• Experience with Postman, Snowflake, and Kibana is a plus.
• Knowledge across SaaS, Mobile Tech, APIs, Marketing Analytics, or basic programming.
• Strong written and verbal English communication.

Responsibilities

• Own customer inquiries end-to-end, including how-to questions and complex technical issues.
• Diagnose and fix issues, provide accurate product guidance, and drive best practices.
• Master the dashboard, integrations, troubleshooting steps, and best practices.
• Improve product adoption by helping customers utilize the platform effectively.
• Collaborate with Customer Success, Account Managers, Product, Engineering, and cross-functional teams.
• Identify opportunities to raise customer satisfaction and adoption.
• Contribute to process improvements and document knowledge for teammates.

Skills

HTML

CSS

APIs

SQL

Postman

Snowflake

Kibana

Salesforce

Zendesk

SaaS

Mobile tech

Marketing Analytics

Clear communication

Education

Bachelor’s degree or technical boot camp or equivalent experience

Tools

Salesforce

Zendesk

Job description

United States Digital Space LLC is seeking a Technical Support Specialist to be a key member of the Global Customer Support team. You will act as a trusted product expert, handle inbound questions, and own complex technical cases while diagnosing issues and guiding best practices for a fast, accurate customer experience.

Your role includes owning inquiries end-to-end, mastering product dashboards, troubleshooting steps, and collaborating with Customer Success, Sales, Product, and Engineering to