Global Tech Sourcing Service Delivery Lead

Jobtailor; California (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor seeks a governance and procurement professional to own end-to-end governance, performance, and delivery of complex technology sourcing contracts across enterprise accounts. The role leads service reviews, KPI/SLA governance, and cross-functional collaboration to ensure alignment with contractual obligations and customer outcomes.

Strong analytics, stakeholder management, and multi-vendor governance experience are essential; familiarity with ServiceNow, SAP, Salesforce, and Excel is a

Qualifications

• Contract management across technology sourcing / procurement.
• Experience managing complex, multi-region or global contracts.
• Knowledge of order-to-cash, delivery, and inventory workflows.
• SLA and KPI management experience.
• Contract governance and lifecycle management expertise.

Responsibilities

• Own end-to-end governance, performance, and delivery of complex technology sourcing contracts.
• Serve as the primary point of accountability for governance and day-to-day execution across assigned enterprise customer accounts.
• Design and implement contract-specific governance frameworks and reporting structures.
• Ensure delivery aligns with contractual obligations, KPIs, SLAs, service expectations, customer outcomes, and business objectives.
• Lead service reviews, performance reporting, and governance forums.
• Monitor and drive adherence to SLA performance and operating metrics.
• Oversee procurement and sourcing, order-to-cash processes, integration and fulfilment, reporting, and end-to-end delivery lifecycle.
• Partner with Inside Sales, Supply Chain, and Delivery teams on order lifecycle management, delivery performance, issue resolution, and end-to-end oversight.

Skills

Contract Management

SLA & KPI Management

Governance Frameworks

Stakeholder Management

Multi-Vendor Management

Cost Optimization

Performance Reporting

Change Control

Tools

ServiceNow

SAP

Salesforce

Microsoft Excel

Advanced Microsoft Applications

Job description

Jobtailor seeks a governance and procurement professional to own end-to-end governance, performance, and delivery of complex technology sourcing contracts across enterprise accounts. The role leads service reviews, KPI/SLA governance, and cross-functional collaboration to ensure alignment with contractual obligations and customer outcomes.

Strong analytics, stakeholder management, and multi-vendor governance experience are essential; familiarity with ServiceNow, SAP, Salesforce, and Excel is a