Tech Sourcing Delivery Lead: Global Contracts & Performance

Computacenter AG & Co. oHG; Buffalo Grove (IL); On-site; USD 90,000 - 110,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Technology Sourcing Service Delivery Manager in the United States.

The role oversees end-to-end governance, performance, and delivery of complex technology sourcing contracts, ensuring contractual commitments and customer outcomes are met. The position emphasizes governance, reporting, and cross-functional collaboration across Inside Sales, Supply Chain, and Delivery teams.

Qualifications

• Experience managing technology sourcing contracts and governance.
• Ability to lead end-to-end contract lifecycle and performance reviews.
• Strong analytical, problem-solving, and communication skills.
• Proven ability to manage multi-vendor ecosystems and complex service agreements.

Responsibilities

• Own end-to-end accountability for identified technology sourcing contracts.
• Design and implement contract governance frameworks and reporting structures.
• Ensure delivery aligns with KPIs, SLAs, and contractual obligations.
• Lead service reviews, performance reporting, and governance forums.
• Monitor SLA performance and drive operational metrics across full lifecycle.

Skills

Contract management

Technology sourcing

SLA & KPI management

Stakeholder management

Global/multi-region contracts

Vendor governance

Tools

ServiceNow

SAP

Salesforce

Excel

Job description

Computacenter AG & Co. oHG is seeking a Technology Sourcing Service Delivery Manager in the United States.

The role oversees end-to-end governance, performance, and delivery of complex technology sourcing contracts, ensuring contractual commitments and customer outcomes are met. The position emphasizes governance, reporting, and cross-functional collaboration across Inside Sales, Supply Chain, and Delivery teams.