Global Talent Operations Leader

RSM US LLP; Chicago (IL); On-site; USD 103,000 - 176,000; Full time

Job summary

RSM US LLP is seeking a Talent Operations Manager to lead a centralized team delivering scalable talent services across the employee lifecycle. You will coach professionals, ensure accurate operations, and drive continuous improvement in partnership with HR leaders, vendors, and technology teams.

The role requires strong judgment, cross-functional collaboration, and the ability to manage ambiguity while aligning to service standards and regulatory expectations.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or a related field.
• Minimum of 5 years of experience in HR-related roles using an HRIS, LMS, Workday, case management, workflow, reporting, or other talent operations systems.
• Supervisory experience for a team of professionals required, including coaching, developing, prioritizing work, and providing performance feedback.
• Experience leading operational processes, projects, programs, quality reviews, service delivery improvements, or cross-functional initiatives.
• Demonstrated ability to analyze operational information, evaluate risk, identify trends, and recommend business solutions.
• Strong written and verbal communication, stakeholder management, facilitation, consultation, and escalation management skills.

Responsibilities

• Lead, coach, develop, and provide oversight for a team of Talent Operations professionals responsible for centralized operational talent processes, services, and systems.
• Manage centralized, repeatable, and scalable Talent Operations processes, transactions, cases, and service delivery activities across assigned business areas.
• Act as an escalation point for complex operational issues, stakeholder concerns, policy interpretation, process exceptions, and service disruptions.
• Research, resolve, and respond to complex escalated matters using best practices, precedent, documentation, and appropriate escalation to Talent Risk & Relations, Legal, or other partners as needed.
• Maintain strong operational partnerships with Talent Operations teams, Centers of Excellence, business leaders, vendors, and technology partners to minimize risk and support service excellence.
• Identify and develop solutions to address changing operational business needs while maintaining compliance, consistency, equity, and an employee-focused service experience.

Skills

Leadership

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in Human Resources, Business Administration, Learning and Development, Communications, or related field

Tools

Workday

LMS

HRIS

Case management

Reporting

Job description

RSM US LLP is seeking a Talent Operations Manager to lead a centralized team delivering scalable talent services across the employee lifecycle. You will coach professionals, ensure accurate operations, and drive continuous improvement in partnership with HR leaders, vendors, and technology teams.

The role requires strong judgment, cross-functional collaboration, and the ability to manage ambiguity while aligning to service standards and regulatory expectations.