Global Systems Administrator - Windows, RDS & Cloud

Rock-IT Technology LLC

City of Olean (NY)

On-site

USD 60,000 - 90,000

Full time

5 days ago

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Job summary

Rock-IT Technology LLC in New York seeks a Systems Administrator to support Remote Desktop Technologies and business applications in a global enterprise environment. You will provide technical and operational support for secure delivery, platform integration, migrations, documentation, and software asset management.

You will work with internal teams, service providers, and vendors, monitor services, coordinate incidents, and ensure cybersecurity standards.

Qualifications

Working knowledge in Remote Desktop Technologies, Windows Server, Active Directory, networking, and application-delivery technologies.
Experience with authentication mechanisms, Microsoft Entra ID (formerly Azure AD), SSO, firewalls, DNS, certificates, databases, web services, and OpenShift or comparable container platforms.
Ability to diagnose technical and application issues across multiple technical domains.

Responsibilities

Administer and support Windows Servers, Remote Desktop Technologies, Cloud Assets (AWS and GCP) and related application-delivery components.
Provide Level 2 and Level 3 troubleshooting for availability, performance, authentication, connectivity, printing, profile, and application issues.
Coordinate incidents, service requests, changes, and escalations with end users, managed-service partners, and vendors.
Monitor services, communications, and support channels; assess business impact; communicate status; and drive issues through resolution.
Assist with evaluation and onboarding of third-party software.
Support compliance with Cybersecurity standards and procedures.
Participate in structured knowledge-transfer, cross-training, and transition activities to develop proficiency in assigned systems and responsibilities listed below: