Global Systems Administrator

iko; Agawam (MA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Vacation

Tuition Reimbursement

Service Awards

Job summary

IKO Industries Ltd. is seeking a Global Systems Administrator to design, implement, and optimize global core infrastructure and manufacturing systems.

Reporting to the Manufacturing IT Infrastructure Team Lead, you will ensure availability, security, and performance across data centres, cloud platforms, and OT environments. This role serves as a key liaison between IT, engineering, and vendors in a 24/7 global manufacturing setting, driving continuous improvement, automation, and standardization

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• 3–10+ years of systems administration or infrastructure experience.
• 3–10+ years supporting manufacturing or OT environments.
• Experience operating in 24/7 enterprise or manufacturing settings.
• Strong knowledge of cloud, on‑premises, and hybrid data centre operations.
• Hands-on VMware ESXi experience.

Responsibilities

• Manage and optimize servers, storage, virtualization, and hybrid infrastructure.
• Design and optimize global data centre strategies including cloud and on‑prem.
• Support and enhance manufacturing environments including OT platforms.
• Collaborate with IT, engineering, and vendors to deploy manufacturing systems.
• Lead incident response and maintenance within SLAs.
• Ensure security, uptime, and disaster recovery planning.

Skills

System administration

Infrastructure experience

24/7 manufacturing support

Cloud/Hybrid data centre ops

VMware ESXi

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Job description

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manufacturing IT Infrastructure Team Lead, the Global Systems Administrator will be responsible for the design, implementation, support, and optimization of global core infrastructure and manufacturing systems environments. The successful candidate will provide technical and operational leadership while ensuring the availability, security, resiliency, and performance of data centres, cloud platforms, and manufacturing operational technology systems. This position serves as a key liaison between IT, engineering, manufacturing teams, external vendors, and other stakeholders. The role supports a 24/7 global manufacturing environment and contributes to the continuous improvement, automation, and standardization of infrastructure and manufacturing systems.

Benefits

• Health Insurance (includes teledoc, virtual health, FSA, HCSA & other benefits)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Short-term Disability
• 401(k) Match
• Paid Vacation
• Floating Days
• Employee Assistance Program
• Employee Engagement Events
• Awards and Recognition
• Tuition Reimbursement
• Service Awards
• Employee Perks & Discounts

Job Responsibilities

• Manage and optimize servers, enterprise storage, virtualization platforms, and cloud, on-premises, and hybrid infrastructure
• Contribute to the design and execution of global data centre strategies, including cloud, co-location, and on-premises environments
• Research and recommend new infrastructure technologies aligned with organizational requirements and industry best practices
• Support, maintain, and enhance virtualized manufacturing environments, including Siemens and industrial automation platforms
• Collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems
• Ensure the uptime, resiliency, security, and performance of manufacturing infrastructure systems
• Manage capacity planning, technology refreshes, and lifecycle management for manufacturing systems
• Provide Level 2 and Level 3 support for global infrastructure and manufacturing systems within established service-level agreements
• Perform infrastructure and system patching activities in accordance with corporate standards
• Lead incident response, troubleshooting, and service restoration activities during critical outages
• Participate in a 24/7 on-call rotation and respond to after-hours infrastructure and manufacturing system issues
• Follow IT service management processes, including incident, problem, change, and service management
• Implement and maintain infrastructure in accordance with corporate cybersecurity frameworks, policies, and governance standards
• Manage system access controls, permissions, security configurations, and compliance requirements
• Ensure software licensing compliance and adherence to enterprise technology standards
• Contribute to disaster recovery planning, documentation, testing, and optimization
• Support enterprise backup strategies to ensure data integrity, availability, and recoverability
• Serve as a technical contributor or technical lead for infrastructure and manufacturing technology projects
• Execute project deliverables and ensure established milestones and technical requirements are achieved
• Collaborate with cross-functional teams to deliver solutions aligned with operational and business needs
• Act as a primary liaison with infrastructure vendors for technical support, escalation, and issue resolution
• Monitor vendor performance and adherence to contractual service-level agreements
• Communicate technical information effectively to technical and non-technical stakeholders
• Maintain detailed documentation for systems, configurations, procedures, and operational standards
• Identify opportunities for process improvement, automation, standardization, and improved system performance
• Perform additional duties as assigned

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and professional experience
• 3-10+ years of systems administration or infrastructure experience
• 3-10+ years of experience supporting manufacturing or operational technology environments
• Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation
• Strong understanding of cloud, on-premises, hybrid infrastructure, and data centre operations
• Hands-on experience with VMware ES