Global Support Engineer I - 24x7 Mine Tech Deployments

Komatsu Mining Corp.; Tucson (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Komatsu Mining Technology Solutions in Tucson, Arizona, is seeking a Global Support Engineer I to provide 24x7 emergency support, diagnostics, and deployments on customers' servers and field equipment. This role requires strong analytical skills and the ability to collaborate across regional teams to quickly diagnose and resolve issues.

Travel up to 25% is expected. You will work with Windows and Linux environments, perform on-site deployments, and contribute to knowledge sharing and process

Qualifications

• Bachelor's degree or 2–3 years equivalent work experience.
• Strong analytical and problem-solving skills.
• Ability to balance multiple priorities and remain calm under pressure.
• Excellent written and verbal communication for technical and non-technical audiences.
• Experience with Windows and Linux operating systems; basic network troubleshooting.

Responsibilities

• Provide 24x7 emergency support via defined processes and tooling.
• Escalate and collaborate with regional teams to diagnose and resolve issues.
• Deploy and validate new and existing solutions on customer environments.
• Perform on-site and in-office support for deployments and configurations.
• Contribute to knowledgebase and root-cause analysis to reduce future tickets.

Skills

Bachelor's degree in computer science

Strong analytical problem solving

Time management

Autonomy

Effective communication

Windows

Linux

SQL

Power BI

Scripting (Python, PowerShell)

Kotlin/Java/shell/bash

Education

Bachelor’s degree in computer science/engineering

Tools

Windows

Linux

SQL

Power BI

SSRS

Kotlin

Java

Shell

Bash

PowerShell

Job description

Komatsu Mining Technology Solutions in Tucson, Arizona, is seeking a Global Support Engineer I to provide 24x7 emergency support, diagnostics, and deployments on customers' servers and field equipment. This role requires strong analytical skills and the ability to collaborate across regional teams to quickly diagnose and resolve issues.

Travel up to 25% is expected. You will work with Windows and Linux environments, perform on-site deployments, and contribute to knowledge sharing and process