Global Strategy & Operations VP — Remote Scale & Growth

Spring Care, Inc.; New York (NY); Hybrid; USD 230,000 - 290,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Therapist visits program

Paid time off

Parental leave

Professional development reimbursement

Donation matching

Noom and Wellhub access

Job summary

Spring Health is seeking a Vice President, Global Strategy & Operations to scale our international footprint and optimize global delivery networks. This remote, full-time role collaborates with product, legal, and clinical teams and includes quarterly travel to our New York City headquarters.

You will orchestrate cross-functional teams, drive the global expansion roadmap, and partner with GTM to accelerate revenue while maintaining clinical and regulatory compliance across 200+ markets.

Qualifications

• 15+ years of progressive leadership experience heading complex operations, network management, or general management functions.
• Direct experience successfully scaling operational footprints from the United States into international markets.
• Deep professional working knowledge of global healthcare delivery models, international compliance frameworks, and cross-border regulatory landscapes.
• Proven track record managing and developing high-performing, cross-functional teams in a fast-paced matrixed environment.
• Strong data-driven decision-making capability with demonstrated experience establishing operational tracking metrics and key performance indicators.
• Excellent relationship-building capabilities with a pre-existing network of global healthcare stakeholders, providers, or vendors.

Responsibilities

• Orchestrate and align a highly cross-functional, matrixed team to deliver exceptional mental healthcare infrastructure to members, customers, and providers worldwide.
• Influence and shape the long-term global expansion roadmap, largely focused on service delivery excellence and expansion versus country expansion, acting as an internal general manager to align organizational capabilities with market needs.
• Partner cross-functionally with Go-To-Market teams to identify operational readiness capabilities that unblock and accelerate global revenue generation and market entry.
• Build and instill deep operational rigor, systematic standardization, and process excellence across all international fulfillment and support channels.
• Champion local market customization and regional delivery models to ensure care delivery is culturally relevant and clinically compliant with regional standards.
• Build strong, collaborative relationships with regional providers and strategic fulfillment networks globally.
• Balance complex international regulatory, legal, and operational trade-offs to keep cross-border service delivery moving forward quickly and safely.
• Resolve high-friction cross-functional operational roadblocks and manage international dependencies under changing market conditions.
• Audit and optimize regional operational processes to eliminate systemic inefficiencies and improve overall service velocity.

Skills

Leadership

Global scaling

Healthcare delivery

Cross-functional teams

Data-driven

Stakeholder relations

Job description

Spring Health is seeking a Vice President, Global Strategy & Operations to scale our international footprint and optimize global delivery networks. This remote, full-time role collaborates with product, legal, and clinical teams and includes quarterly travel to our New York City headquarters.

You will orchestrate cross-functional teams, drive the global expansion roadmap, and partner with GTM to accelerate revenue while maintaining clinical and regulatory compliance across 200+ markets.