Growth Strategy & Operations Director — Remote

Spring Fertility; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid time off

401(k) with company match

Fertility and parental leave

Career development opportunities

Job summary

Spring Fertility is seeking a Director, Strategy & Operations to translate growth priorities into focused plans, operating rhythms, and measurable outcomes. Reporting to the SVP Marketing, this role will partner across marketing, operations, finance, clinical leadership, and local market teams to improve patient acquisition, market performance, and execution discipline.

This is a high-impact role for a structured, analytical problem-solver who can move from strategy to execution: diagnosing

Qualifications

• Bachelor's degree in Business, Marketing, Healthcare Administration, or related field.

Responsibilities

• Translate growth priorities into marketing strategies, operating plans, and measurable initiatives across markets.
• Lead analyses to identify growth opportunities, diagnose funnel or market performance issues, and recommend actions across patient acquisition, activation, and resource allocation.
• Develop executive-ready business cases, decision memos, and strategic recommendations that synthesize data, operational realities, financial implications, and patient experience considerations.
• Create planning cadences, prioritization frameworks, and governance mechanisms that improve focus, accountability, and execution.
• Connect strategic priorities, campaign launches, local market activation, clinic capacity, and patient-facing initiatives.
• Design repeatable processes, playbooks, and decision rights for how marketing partners with clinical, operations, finance, and local market teams.
• Translate strategic initiatives into clear workplans, owners, milestones, risks, and success metrics.
• Lead retrospectives to assess business impact, operational friction, and lessons learned.
• Own key marketing and volume performance metrics, including new patient demand, appointment conversion, campaign performance, and clinic capacity alignment.
• Develop dashboards, reporting, and executive summaries that connect marketing activity to patient demand and market growth.
• Synthesize trends, risks, and opportunities into clear recommendations on prioritization, timing, budget allocation, and local activation.
• Partner with finance and operations to evaluate ROI, market performance, and growth tradeoffs.
• Partner with clinical, provider, and local market teams to identify patient journey friction points and translate them into scalable marketing, education, and operational priorities.
• Develop market-specific activation plans that integrate campaigns, local partnerships, events, provider engagement, clinic readiness, and patient experience goals.
• Evaluate community, ambassador, and patient engagement opportunities through a strategic and operational lens.
• Manage Spring’s Community Manager, setting strategy, priorities, expectations, and performance measures for community and local partner activation.

Skills

Strategic thinking

Cross-functional leadership

Data analysis

Executive communication

Project management

Education

Bachelor's degree

Tools

CRM

Dashboards

Excel

Job description

Spring Fertility is seeking a Director, Strategy & Operations to translate growth priorities into focused plans, operating rhythms, and measurable outcomes. Reporting to the SVP Marketing, this role will partner across marketing, operations, finance, clinical leadership, and local market teams to improve patient acquisition, market performance, and execution discipline.

This is a high-impact role for a structured, analytical problem-solver who can move from strategy to execution: diagnosing