Global Strategic Investments Ops Associate - Efficiency

Bank of America

Charlotte (NC)

On-site

USD 85,000 - 125,000

Full time

14 days+

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Job summary

Bank of America is seeking a Business Operations Associate for the Global Strategic & Sustainable Investments (GSSI) platform in Charlotte. You will support governance routines, reporting, and ongoing process improvement while deepening knowledge of the investment portfolio and processes.

The Associate will partner with GSSI leadership to strengthen operational discipline, improve execution, and streamline workflows, while selectively leveraging automation and AI-enabled tools to boost

Qualifications

4+ years in business operations or similar role supporting fast-paced teams.
Proven project management: workplans, stakeholder management, issue/risk tracking, and on-time delivery.
Ability to work effectively with senior and executive leaders.
Structured thinking, sound judgement, and problem-solving capabilities.
High attention to detail with focus on accuracy and quality control.
Advanced Excel, PowerPoint and Word proficiency.
Knowledge of ORCIT or POP is a plus.
Experience in process improvement, automation or AI-enabled tools.

Responsibilities

Supports communication, coordination and connectivity across the GSSI team and key stakeholders.
Partners with GSSI leadership on process improvement and project initiatives, management reporting, executive-ready materials, and Operational Excellence activities.
Runs key responsibilities aligned to the platform COO/Business Management function with oversight from leadership.
Develops and maintains process documentation and supports control objectives/controls readiness, as needed.
Builds and delivers accurate, efficient, well-controlled reporting and dashboards to support governance oversight and business management.
Maintains a robust knowledge repository of key reference materials and operating documents.
Drives execution across stakeholders by tracking commitments, escalating risks, and holding owners accountable to timelines and quality standards.
Identifies opportunities to simplify workflows, strengthen controls, and help implement changes with clear adoption plans.
Assists in piloting and scaling select automation and AI use cases to enhance efficiency and productivity.